Marjulie Alvarado
Palmetto,FL
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Resourceful Custodian knowledgeable about unique cleaning procedures paired with deep familiarity of major health codes and standards. Versed in meticulously cleaning and maintaining buildings, grounds and facilities. Strong understanding of chemical liquids and hazardous components.
Overview
11
11
years of professional experience
Work History
Sales Associate
Gap Factory Outlet
Ellenton, FL
10.2022 - 03.2024
- Ensured store cleanliness and adherence to safety standards.
- Assisted customers in selecting products, providing excellent service.
- Ticketed, arranged and displayed merchandise to promote sales.
- Handled customer complaints professionally and efficiently.
- Processed credit card transactions quickly and securely.
- Organized stockroom shelves according to size, color or style.
- Assisted customers with product selection, sizing and styling.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Suggested ideas for improving store operations and increasing profits.
- Greeted customers and provided exceptional customer service.
- Used technology resources to assist customers in locating and selecting items.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Collected payments and provided accurate change.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Built and maintained relationships with peers and upper management to drive team success.
- Assessed customer needs to provide assistance and information on product features.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
Lead Manager
Burger King
11.2015 - 01.2020
- Responsibilities include meeting and greeting customers, taking food and drink orders, preparing food and drink orders, answering questions about menu, policy, and services, and providing excellent customer care
- Team members also assume the responsibility of maintaining a cleanly work environment.
Custodian
B&B Maintenance of FL
03.2013 - 10.2015
- Performed general, routine custodial duties, to include dusting, mopping, vacuuming, cleaning restrooms, and restocking paper and soap supplies
- Empties trash disposes trash into compactors and/or dumpsters, and bags trash for proper disposal
- Ensures proper care in the use and maintenance of equipment and supplies; promotes continuous improvement of workplace safety and environmental practices.
Education
Basic Life Support (BLS) Certification -
01.2018
High School Diploma -
Palmetto High School
01.2015
Skills
- Microsoft Word & PowerPoint
- Bilingual
- Problem Solving
- Active Listener
- Organizational
- Customer Service
- Sales Development
- Customer Needs Assessment
- Payment Processing
- Product Sales
- Merchandise Display
- Positive and professional
- Flexible Schedule
- Sales Goals Attainment
- Cash Handling Accuracy
- Cash Register Operation
- Problem-Solving
- Shipment Processing
- Sales Training
- Money Handling
- Listening Skills
- Communication skills
Timeline
Sales Associate
Gap Factory Outlet
10.2022 - 03.2024
Lead Manager
Burger King
11.2015 - 01.2020
Custodian
B&B Maintenance of FL
03.2013 - 10.2015
Basic Life Support (BLS) Certification -
High School Diploma -
Palmetto High School