Summary
Overview
Work History
Skills
References
Timeline
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Mark A. Alvarado

Corona,USA

Summary

Dedicated and experienced professional with 18+ years in the service industry, adept at managing and leading teams. Started as a dishwasher and progressed through various roles, gaining comprehensive knowledge of all aspects of the business. Known for resourcefulness, efficiency, and a strong work ethic. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

9
9
years of professional experience

Work History

General Manager of Nightlife and Operations

Circo Nightclub and Resturant
New York, USA
04.2023 - 09.2024
  • Managing a 30,000 sqft multi-unit facility housing three unique concepts including Three restaurants, a Nightclub and event space
  • Directed supervision of a team of over 70 employees
  • Maintain a sub 28% food cost and a sub 15% Liquor cost.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Oversee payroll, schedules, labor, inventory levels, ordering, and other operational aspects to ensure smooth and efficient operations
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.

General Manager

Bathtub Gin
New York, USA
01.2022 - 04.2023
  • Recognized among the top ten cocktail bars in New York
  • Enthusiastic and versatile bar with 13 years in business.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Experience in food and beverage management with exceptional customer service and leadership skills
  • A proven ability to increase customer traffic through insightful marketing and creative engagement techniques
  • Established and maintained effective communication with staff members to ensure efficient operations.

General Manager

Celon cocktail bar and lounge
New York, USA
02.2021 - 02.2022
  • Successfully implemented new policies and procedures to improve team efficiency
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Planned and coordinated events
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.

AGM/Bar Manager

HK Hall
Hells kitchen, USA
01.2017 - 03.2020
  • Schedule and supervise a staff of up to 25 bartenders in a high volume club setting
  • Plan supervise and coordinate the daily operations along with private event needs and requests
  • Educate staff on current and new laws within the state such as Covid in order to maintain the highest standards of safe and quality service
  • Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
  • Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.

Service Manager/AGM

Southern Hospitality
Hells Kitchen, USA
06.2016 - 09.2018
  • Monitored service performance metrics to identify areas of improvement.
  • Resolved customer complaints in a timely manner.
  • Created detailed reports on service activities for senior management review.
  • Trained new employees on the use of customer relationship management software systems.
  • As well as coaching current staff
  • Administrative / operations reports and records; timesheets daily staffing, inventory reports, cash reports
  • Monitor daily food and liquor sales reports on the POS to verify accuracy
  • Interacts with other management, departments and staff to develop solid working relationships

Bar Manager

Tapestry Expo Kitchen & Club Room
Boston, USA
03.2016 - 02.2017
  • Created two innovative cocktail lists reflecting the two different restaurant concepts within one, total of 15 cocktails, along with a reference bar binder with specs for all house cocktails.
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
  • Maintained accurate records of liquor inventory and purchases for budgeting purposes.
  • Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.

Skills

  • Staff Supervision
  • Customer Retention
  • Service Quality Improvement
  • Quality Management
  • Financial Administration
  • Sales
  • Operations Oversight
  • Business Administration
  • Workflow Planning
  • Customer Relationship Management
  • Supply Chain Management
  • P&L Management
  • Vendor Sourcing
  • Schedule Management
  • Account Management
  • Product costing
  • Cost Reductions
  • Multi-unit Operation Management
  • Labor Cost Controls

References

Furnished upon request.

Timeline

General Manager of Nightlife and Operations

Circo Nightclub and Resturant
04.2023 - 09.2024

General Manager

Bathtub Gin
01.2022 - 04.2023

General Manager

Celon cocktail bar and lounge
02.2021 - 02.2022

AGM/Bar Manager

HK Hall
01.2017 - 03.2020

Service Manager/AGM

Southern Hospitality
06.2016 - 09.2018

Bar Manager

Tapestry Expo Kitchen & Club Room
03.2016 - 02.2017

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Mark A. Alvarado