Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Mark Aaron

Coats

Summary

My objectives and goals are to continue the path of learning more, concerning electrical theory as it pertains to power generation/distribution, and mission critical power services. To be able to safely and efficiently work on paralleling switch gear, all types of transfer switches, load banks and be a great asset to my employer. To continue the opportunity to transition from the field at some point in order to build on my knowledge of management and training full time.

Professional field service expert with proven ability to manage complex service tasks and ensure optimal equipment functionality. Known for strong team collaboration, reliability, and adaptability in dynamic environments. Possesses critical problem-solving skills and effective communication abilities valued by employers.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Field Service Representative

Asco Power Technologies
03.2021 - 01.2022
  • Knowledge and interfacing skills with DSLC2 and MSLC2 software for generator and utility breaker control.
  • Knowledge of GE RX3I, and Modicon PLC systems
  • Responsible for Microsoft, Google, and Facebook Data Center commissioning work and transfer of ownership
  • Performed all aspects of maintenance and troubleshooting on low and MV transfer switches as well as Paralleling Switchgear.
  • Performed ATS and Switchgear modifications
  • Performed startup on all various types of Asco products
  • Managed company vehicle and all associated job paperwork as well as corporate credit card
  • Performed repair/maintenance on following automatic transfer switches: ASCO, Russellectric, Cummins, Zenith, Kohler, Generac, Cutler Hammer, ETC
  • Responsible for South Atlantic District Safety Opportunity program.
  • Collaborative member of One Services Safety Committee
  • Led on-site installation and commissioning of critical power systems for diverse clients.
  • Diagnosed and resolved complex technical issues, ensuring minimal downtime for customer operations.
  • Collaborated with engineering teams to provide feedback on product enhancements based on field observations.
  • Oversaw compliance with safety regulations during service operations, promoting a culture of workplace safety among staff.
  • Managed customer relationships, fostering trust and loyalty through effective communication and support strategies.
  • Streamlined processes for better efficiency, completing service calls with accuracy and attention to detail.
  • Demonstrated flexibility in responding quickly to changing situations or emergency call-outs as they arose, maintaining a high level of professionalism throughout.
  • Participated in regular training sessions to stay up-to-date on emerging technologies relevant to our field operations.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.

Advanced Electrical Systems (AES) Technician

Gregory Poole Equipment Company, (Caterpillar)
03.2021 - 01.2022
  • Performed maintenance and troubleshooting on all brands of transfer switches, including Asco, Generac, Cummins, Eaton, Kohler, Zenith, Russellectric, Etc.
  • Performed troubleshooting on Caterpillar generators and electrical components
  • Installed EMCP upgrades and CDVR voltage regulators
  • Used wide variety of Woodward products for transfer switch modifications such as Deep Sea controllers, Woodward EasyGen, and Woodward DTSC transfer switch controllers
  • Managed company vehicle and all associated job paperwork as well as corporate credit card
  • Collaborated with team members to troubleshoot complex mechanical issues, improving workflow and productivity.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.

Field Service Technician 2

Asco Power Technologies
04.2018 - 03.2021
  • Performed all aspects of maintenance and troubleshooting on low and MV transfer switches as well as Paralleling Switchgear.
  • Performed ATS and Switchgear modifications
  • Performed startup on all various types of Asco products
  • Managed company vehicle and all associated job paperwork as well as corporate credit card
  • Performed repair/maintenance on following automatic transfer switches: ASCO, Russellectric, Cummins, Zenith, Kohler, Generac, Cutler Hammer, ETC
  • Diagnosed and resolved electrical and mechanical issues in power generation systems.
  • Conducted routine maintenance on UPS, generators, and transfer switches to ensure optimal functionality.
  • Followed safety procedures to avoid injuries in field.

Plant Maintenance/Power Generation Supervisor

City of Raleigh
08.2017 - 03.2018
  • Responsible for supervision of 7 employees, monitoring workflow, and personnel details
  • Responsible for hiring/firing and disciplinary actions regarding subordinates
  • Managed City of Raleigh contracts
  • Responsible for program budget and funds allocation.
  • Responsible for tracking preventative, predictive, and reactive maintenance with extensive use of CMMS systems
  • Supervised daily operations to ensure efficient service delivery and adherence to city policies.
  • Trained and mentored team members, fostering professional development and enhancing productivity.
  • Coordinated scheduling and resource allocation for various city projects, optimizing workflow efficiency.
  • Monitored compliance with safety regulations, ensuring a secure working environment for staff and public.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.

Sr. Plant Equipment Mechanic (Power Generation)

City of Raleigh
09.2014 - 08.2017
  • Responsible for all aspects of maintaining and repairing the City of Raleigh’s Drinking Water Division’s emergency generators and switchgear.
  • Troubleshoot both mechanical and electrical equipment problems on over 70 generators, transfer switches, switchgear and related components to include working on 4.16kV equipment as well.
  • Distributed work orders to Plant Equipment Mechanic, trained staff on safe operation of power generation equipment and responsible for participating in rotating on call list.
  • During my time as Sr. Plant Equipment Mechanic, I have enjoyed getting to train staff and be involved in some of the Water Division’s most complex projects.
  • Diagnosed mechanical issues in heavy equipment to ensure operational efficiency.
  • Performed routine maintenance on city vehicles and machinery, enhancing reliability and safety.
  • Collaborated with team members to troubleshoot complex mechanical problems, fostering teamwork and knowledge sharing.
  • Trained junior mechanics on repair techniques and safety protocols, promoting skill development within the team.
  • Ensured compliance with industry regulations and safety standards during all maintenance activities, prioritizing worker safety.

Plant Equipment Mechanic (Power Generation)

City of Raleigh
12.2010 - 09.2014
  • Performed corrective, preventative and predictive maintenance on the City of Raleigh Water Treatment Division’s 70+ generators and switchgear.
  • Worked under the Sr. Plant Equipment Mechanic to do complete PM services on engines to include oil/coolant services, electrical inspections and work on controls, transfer switches and paralleling switchgear.
  • I took advantage of this time to learn all I could in order to be able to move up in my career here as a generator technician.

Plant Maintenance Mechanic/Plant Operator

City of Raleigh
08.2008 - 12.2010
  • Responsibilities included maintaining all plant process equipment such as gear boxes, pumps, chemical feed systems, HVAC, compressors, etc.
  • Was responsible for prioritizing workload for myself and addressing work orders as needed.
  • Participated in on call rotation and assisted plant personnel in emergency situations.
  • Responsibilities include assisting senior plant operator in performing all tasks necessary to maintaining pure drinking water.
  • Performed hourly rounds of plant, lab analysis, performing pump adjustments, handling/offloading chemicals, and operating plant using a SCADA network.

Education

High School -

Wake Forest Rolesville High School
01.2003

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Southeastern College at Wake Forest
01.2006

Associate of Science -

Sandhills Community College
Southern Pines, NC
01.2008

Skills

  • Project involvement in power generation upgrade
  • Involved in the generator and power system updates to Wade Ave, Pullen Park, and N Hills Pump Stations in 2013-2014
  • Facilitated the implementation of the new generator controls upgrade and coordinated all shutdowns for the EM Johnson WTP in 2017
  • Worked closely with the Army Corps of Engineers in 2017 to accomplish a power generation training mission at the Dempsey Benton WTP
  • Microsoft BN6 data center commissioning
  • Assembled, wired, and tested paralleling switchgear for US Embassy in Saudi Arabia
  • Spearheaded H Shaft recall for 2019-2020 for Southeast Atlantic Division, (Asco)
  • Remote support
  • Network configuration
  • Hardware installation
  • Warranty management
  • Cross-functional coordination
  • Teamwork and collaboration
  • Safety protocols
  • Safety management
  • Written communication

Certification

  • A surface certified Water Treatment Plant Operator
  • Level 3 Maintenance Technologist
  • Class C Distribution System Operator
  • Attended the City of Raleigh’s “Effective Supervisor” training in the Spring of 2017
  • Caterpillar 3516 engine Tech School attended in the Fall of 2013
  • Multiple American Trainco classes attended to include Advanced Electrical, Generators, PLC and Electrical Drawings, etc.
  • ASCO ATS 101 and 201 trained
  • Load Bank Technician certified
  • Trained in GE, Modicon Prophecy programming software as well as Woodward DSLC2 and MSLC 2 software
  • Certified trainer for NCWOA and AWWA
  • Led Instructor classes of 50-100 for NCWOA and AWWA for Water/Wastewater in Math 1-4, precision tools, EPG, Hydraulics, and others at NC State McKimmon Center and Foothills higher learning center in Morganton NC.

Interests

  • Outdoor Recreation
  • Volunteering
  • Participate in offroading and Jeep culture and events

Timeline

Advanced Electrical Systems (AES) Technician

Gregory Poole Equipment Company, (Caterpillar)
03.2021 - 01.2022

Senior Field Service Representative

Asco Power Technologies
03.2021 - 01.2022

Field Service Technician 2

Asco Power Technologies
04.2018 - 03.2021

Plant Maintenance/Power Generation Supervisor

City of Raleigh
08.2017 - 03.2018

Sr. Plant Equipment Mechanic (Power Generation)

City of Raleigh
09.2014 - 08.2017

Plant Equipment Mechanic (Power Generation)

City of Raleigh
12.2010 - 09.2014

Plant Maintenance Mechanic/Plant Operator

City of Raleigh
08.2008 - 12.2010

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Southeastern College at Wake Forest

High School -

Wake Forest Rolesville High School

Associate of Science -

Sandhills Community College

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