Mark Abel
Selbyville
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction and loyalty at Hellas Restaurant And Lounge through exceptional service and a strong team leadership approach. My expertise in customer service and inventory management, coupled with a reliable and multitasking skill set, drove operational efficiencies and improved profit margins.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Bartender
Mikes Crab House
09.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bar and Restaurant Manager
Hellas Restaurant And Lounge
01.2021 - 08.2023
- Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Managed inventory control processes for reduced waste and optimized profit margins.
- Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
Bartender
Hellas Restaurant And Lounge
09.2000 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Bachelor of Arts - General Studies
Salisbury University
Salisbury, MDSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Customer service expertise
Certification
- Techniques of Alcohol Management Certification
Timeline
Bartender
Mikes Crab House
09.2023 - Current
Bar and Restaurant Manager
Hellas Restaurant And Lounge
01.2021 - 08.2023
Bartender
Hellas Restaurant And Lounge
09.2000 - 08.2023
Bachelor of Arts - General Studies
Salisbury University
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