Mark A. Benjamin
Account manager
Laurel,MD
Summary
Highly motivated and reliable professional with a strong background in logistics, transportation, and warehouse management. Possessing a solid foundation in operations, inventory control, and team leadership, adept at streamlining processes and exceeding customer expectations. Committed to continuous improvement and achieving high levels of productivity in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Accounts Management Specialist
Keefe Commissary Network
02.2025 - Current
- Enabled seamless integration of acquired companies'' accounts into existing systems by collaborating effectively between different teams.
- Analyzed client data to identify trends, providing insights for improved decision-making within the company.
- Streamlined account management processes for increased productivity and reduced errors.
- Developed strong relationships with clients, leading to a high rate of account retention.
- Assisted in resolving complex billing issues, ensuring prompt payment receipt and maintaining healthy cash flow.
- Reduced overdue payments through diligent follow-up and effective communication with clients.
- Mentored junior team members on best practices in account management techniques, fostering professional development within the organization.
- Provided excellent customer service, resulting in numerous positive client testimonials and referrals.
- Conducted market research to identify new opportunities and target markets.
Recall Lead specialist
Market Source, INC
08.2023 - 10.2024
- Conduct field canvassing and face-to-face visits to close cases with required documentation.
- Facilitated authorized recall repairs to identified vehicles.
- Navigated Salesforce System to review initiatives and assigned tasking’s.
- High utilization of Mapping and Route optimization tools, maximizing productivity.
- Utilize Market Source Salesforce.com Dashboard to review case assignments and closures.
- Performed all duties in accordance with standard operating procedures.
- Complete, upload, and record all information in Salesforce.com as per specific requirements.
Lead Inspector
Baltimore Vehicle Processing Center
01.2023 - 08.2023
- Conducted detailed vehicle inspections, documenting all defects and pre-existing damage to ensure accurate records and minimize disputes.
- Conducted vehicle inspections and recorded results in database to comply with Maryland vehicle inspection requirements.
- Stock Levels: Real-time data on how many vehicles are in the VPC, organized by model, make, or shipment batch.
- Inspection vehicle with a checklists provide guidelines for identifying and logging defects, damages, or discrepancies during vehicle inspections, while damage reports detail any damage found upon arrival, often requiring photographic evidence and documentation for insurance claims or warranty work, and service records track any minor repairs performed on the vehicle.
- Use the Delivery and distribution data tracks vehicle locations, delivery timelines, and logistics schedules, while performance metrics monitor processing cycle times and error rates; real-time data integration and automation systems optimize workflows and enhance visibility across transportation and dealer networks.
- Trained and mentored a team of 7 vehicle Inspector associates, leading to a 15% increase in productivity.
Dock Lead, Loader/Dispatcher/Receiver
NAPA Auto Parts Distribution Center
02.2016 - 02.2023
- Maintained order accuracy and facilitated efficient communication with the distribution crew.
- Efficiently staged and loaded pallets for transport.
- Followed verbal and written guidance to execute strategic efforts, enhancing logistics efficiency.
- Ensured safe and efficient operations of forklifts and pallet jacks within the warehouse.
- Conducted cycle counts regularly, maintaining a high inventory accuracy rate of 98%.
- Preserved orderly and secure workspace to enhance operational efficiency.
- Loaded and unloaded cargo from trucks and ships.
Education
Associates in General Studies - undefined
Howard Community College
Associates of Arts - Architecture
Crown Professional College
KingstonHigh School Diploma - undefined
St. Andrews Technical High School
KingstonKey Qualifications
- Warehouse Management
- Logistics Management
- Inventory Control
- Team Leadership
- Staff Training & Development
- Safety Management
- Data Analysis & Reporting
- Process Improvement
- Supply Chain Coordination
- Customer Service
- Material Handling
- Equipment Operation
Timeline
Accounts Management Specialist
Keefe Commissary Network
02.2025 - Current
Recall Lead specialist
Market Source, INC
08.2023 - 10.2024
Lead Inspector
Baltimore Vehicle Processing Center
01.2023 - 08.2023
Dock Lead, Loader/Dispatcher/Receiver
NAPA Auto Parts Distribution Center
02.2016 - 02.2023
Associates in General Studies - undefined
Howard Community College
Associates of Arts - Architecture
Crown Professional College
High School Diploma - undefined
St. Andrews Technical High School
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