Summary
Overview
Work History
Education
Skills
Timeline
Generic

mark a benyak

houston,Texas

Summary

Proven to enhance customer satisfaction and retention at Northwest Dodge through expert vehicle care guidance and innovative service strategies. Skilled in CRM software and customer service, I significantly improved process efficiency and productivity. My approach, blending technical knowledge with strong work ethic, has consistently driven positive outcomes and client loyalty. Highly skilled internal service professional prepared to excel in advisory roles. Known for optimizing internal service processes and fostering collaborative team environment. Demonstrated flexibility and reliability in adapting to evolving service needs, with strong communication and problem-solving abilities. Experienced with internal service processes, ensuring smooth operations and client satisfaction. Utilizes effective communication and problem-solving skills to address and resolve service issues promptly. Track record of fostering teamwork and adaptability in dynamic work settings. Professional with deep experience in internal service advisory roles, delivering impactful results through effective communication, problem-solving, and customer relationship management. Strong focus on team collaboration, adaptable to dynamic needs, and reliable in achieving business objectives. Skilled in conflict resolution, process improvement, and providing exceptional service to internal clients, with proven ability to drive positive outcomes and foster productive work environment.

Overview

20
20
years of professional experience

Work History

Internal Service Advisor

Northwest Dodge
05.2021 - 08.2024
  • Assisted in training new hires, sharing knowledge of company procedures and best practices for exceptional customer service.
  • Streamlined internal processes for increased efficiency and productivity within the service department.
  • Supported the development of innovative marketing strategies aimed at promoting the organization''s unique value proposition within its target market segment.
  • Served as a trusted advisor to both internal team members and external clients, offering expert guidance on various aspects of vehicle care.
  • Coordinated with technicians to prioritize work orders, maximizing productivity and minimizing downtime.
  • Improved customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Assisted in the establishment of a customer-centric culture by consistently going above and beyond to exceed expectations, resulting in high levels of client loyalty and retention.
  • Increased overall revenue through upselling additional services based on individual client needs assessment findings.
  • Resolved customer complaints professionally, turning potentially negative experiences into opportunities for improvement and growth.

Advisor Service Drive Mgr Assist. Service Mgr

Mac Haik - Dodge Chrysler Jeep Ram
07.2004 - 05.2021
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
  • Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
  • Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
  • Developed strong relationships with clients through regular communication and excellent customer service.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
  • Strengthened client relationships through regular, insightful communication regarding market trends and portfolio adjustments.

Education

High School Diploma -

Padua Franciscan Hs
Parma Ohio

Skills

  • Technical knowledge
  • Strong Work Ethic
  • Customer Service
  • Attention to Detail
  • Listening Skills
  • Multitasking and Organization
  • Excellent Communication
  • Computer Skills
  • Handling Customer Complaints
  • Team Collaboration
  • Quality Inspection
  • Data Entry
  • Customer Relationship Management
  • Conflict Resolution
  • Quality Control
  • Performance Goals
  • Documentation And Reporting
  • Complaint resolution
  • Workflow Management
  • Customer Retention
  • Order Fulfillment
  • Service Scheduling
  • Process Improvements
  • Work Order Interpretation
  • Service Estimates
  • Cost Estimation
  • Technical Support
  • Account Management
  • Repairs Scheduling
  • Mechanical Aptitude
  • Progress Reporting
  • Service Recommendations
  • Tech-Savvy
  • Service Order Flow
  • Staff education and training
  • Warranty Claims Process Management
  • CRM Software
  • Repair Quality Inspections
  • Records oversight
  • Willing to Learn
  • Teamwork and Collaboration
  • Hardworking and Dedicated
  • Team Player
  • Problem-Solving
  • Time Management
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Work Area Cleanliness
  • Critical Thinking
  • Customer Satisfaction
  • Organizational Skills
  • Safety Procedures Compliance
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Safety awareness
  • Valid Driver's License
  • Workshop Organization
  • Decision-Making
  • Vehicle Safety and Maintenance
  • Detail Oriented
  • Clean Driving Record
  • Relationship Building
  • Inspecting vehicles
  • Customer Relations
  • Vehicle inspections

Timeline

Internal Service Advisor

Northwest Dodge
05.2021 - 08.2024

Advisor Service Drive Mgr Assist. Service Mgr

Mac Haik - Dodge Chrysler Jeep Ram
07.2004 - 05.2021

High School Diploma -

Padua Franciscan Hs
mark a benyak