Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark A. Crews

Mansfield,TX

Summary

With 29 years of experience as the Senior Station Manager at the Arlington Co-location, I have developed the skills necessary to lead, mentor, and build teams while providing world-class service. Utilizing servant leadership, employee development, front loading accountability, and team engagement, I am uniquely qualified to make an immediate impact in this role. My passion for developing leaders and building teams through effective training, coupled with my desire to excel and implement processes in any operation, has driven me to apply for this position. If promoted, I will bring a strong work ethic and enthusiasm that aligns with your vision and mission. I have extensive experience in the transportation industry across various districts and regions, including FLDA, MISV, and the SWST/WTXX Districts. Throughout my career, I have faced and overcome challenges such as hurricane seasons in Florida, harsh winters in Northwest Louisiana, and extreme heat during Texas summers. Over almost three decades in our organization, I have been committed to enhancing our safety culture, driving innovation, communicating transparently, and identifying practices to decrease costs while enhancing the customer experience. In addition to my tenure at our organization, I have also worked in a freight company earlier in my career. This experience makes me uniquely qualified to lead any changes that may arise as we transition into one FedEx. I genuinely believe that I will be a valuable long-term asset to your team. I eagerly anticipate the opportunity to meet with you and discuss my passion for this position further. Please feel free to contact me for any additional information required for me to be considered for this role.

Overview

30
30
years of professional experience

Work History

Senior Manager ZARL

FedEx Ground
04.2022 - Current
  • Posted the best RLIB on Peak day in FY23, FY24, and FY25 for a large station
  • Inbound Team certified 14 consecutive months, 0 times prior to my arrival
  • Current co-chair of the WTXX DQC providing mentorship, guidance, and develop to Senior Managers
  • Current co-chair of the DQC in the WTXX and provide guidance and leadership to other SRMs throughout the District
  • Led cross-functional teams to achieve project milestones and deliver high-quality results in Peak FY 25, delivering record volume, processing record inbound volume, and processing record outbound volume.

Senior Manager ZSHP

FedEx Ground
10.2020 - 04.2022
  • Top three station in RLIB. #4 station in MISV per Priority Metrics when leaving, second from the bottom(17th) upon arrival
  • Led ZSHP in transitioning in 7-day operations.
  • #1 in MISV in trailer load scanning
  • Senior Manager of the month recipient and values award recipient twice
  • Provided strong leadership to enhance team productivity and morale.

P&D Manager

FedEx Ground
06.2016 - 10.2020
  • Responsible for the daily pick-up of Customer Spotted Accounts, nightly dispatches to the hubs and stations ensuring the network runs on time
  • Conduct quarterly Business Review Meetings with TSPs and Service Providers
  • Engaged and developed P&D Coordinators and PM Area Manager to achieve positive SQI metrics
  • Spearheads the pick-up metrics for the station in SQI
  • #1 in all pick-up metrics for the FLDA District in FY20, station of the year for the District and Region in FY20

Assistant Station Manager

FedEx Ground
11.2009 - 05.2016
  • Assisted in managing the complete day to day operations and maintenance of an E sized facility with four sorts and ensured the facility was operating to optimize safety and quality metrics
  • Promoted Servant Leadership activities with the Mid-Level Management staff
  • Conducted monthly station wide staff meeting ensuring the staff was informed of the vision of the station
  • Distributed monthly reward and recognition, started off site entity meetings so Service Providers could voice their concerns
  • Responsible for Outbound and Inbound operations and two hub relief OTP sorts

P&D Manager

FedEx Ground
04.2006 - 06.2009
  • Responsible for the daily pick-up and delivery operations in the Miami station
  • Ensure prompt completion of BCSA and compliance
  • Promotes safety by initiating campaign that resulted in 102 days of no preventable accidents
  • Created 100% day, where one day a year we engaged all Service Providers to have 100% Local Inbound Service
  • Aided in helping to open Bradenton and Sanford stations and providing P&D Support

Inbound/Outbound Service Manager

FedEx Ground
03.2003 - 05.2006
  • Lead a team of package handlers and clerks on the Inbound and Outbound docks
  • Enabling others to act, building trust and respect within the team which allowed me to cover other areas in the station and handling the sort in the Sort Manager's absence
  • Conducted all training classes for new hires and being a part of the first Vision install

Inbound Sort Manager

FedEx Ground
06.2003 - 03.2006
  • Lead a team of 7 Operations Managers, responsible for the unloading and loading of trailers, step vans, and straight trucks while supporting a safe and productive work environment
  • Fostered a culture that was conducive for P&D and Sort Operations to work productively and cohesively ensuring the best quality available to our internal and external customers

Package Handler/Admin Clerk

RPS/FedEx Ground
08.1994 - 05.2000
  • Loaded and unloaded trailers and vans, supplied quality assurance to Customers, processed international packages, and worked check-out
  • Followed safety regulations to maintain safe work environment.

Education

Hospitality Management

F.I.U, On-line
Miami, FL
04-2026

Associate of Arts -

Miami Dade College
Miami, FL
12-1995

Skills

  • Strategic planning
  • Cross-functional collaboration
  • Operations management
  • Cross-functional team coordination
  • Integrity Driven
  • Talent development
  • Conflict resolution
  • Customer Advocate

Timeline

Senior Manager ZARL

FedEx Ground
04.2022 - Current

Senior Manager ZSHP

FedEx Ground
10.2020 - 04.2022

P&D Manager

FedEx Ground
06.2016 - 10.2020

Assistant Station Manager

FedEx Ground
11.2009 - 05.2016

P&D Manager

FedEx Ground
04.2006 - 06.2009

Inbound Sort Manager

FedEx Ground
06.2003 - 03.2006

Inbound/Outbound Service Manager

FedEx Ground
03.2003 - 05.2006

Package Handler/Admin Clerk

RPS/FedEx Ground
08.1994 - 05.2000

Hospitality Management

F.I.U, On-line

Associate of Arts -

Miami Dade College
Mark A. Crews