Mark Adams
Norwich
Summary
Dynamic security professional with extensive experience, excelling in emergency response and team supervision. Proven track record in risk assessment and safety compliance, enhancing security protocols and fostering community engagement. Adept at conflict resolution, I consistently achieve operational goals while ensuring a safe environment for all.
Overview
23
23
years of professional experience
Work History
Campus Safety Officer
Connecticut College
New London
03.2024 - Current
- Ensured safety and security of campus community through diverse duties.
- Conducted mobile and walking patrols of residential and academic buildings.
- Responded to emergency calls, including fire alarms and medical incidents.
- Operated command center, managing telephone inquiries and monitoring alarm systems.
- Interacted with campus community as a departmental ambassador.
- Adhered to all protocols and standard operating procedures consistently.
- Executed additional tasks as required to support campus safety initiatives.
Security Ops Supervisor
Securitas
West Greenwich
02.2023 - 08.2023
- Conducted safety checks and inspections to ensure compliance with facility protocols.
- Operated various computer programs to maintain operational efficiency.
- Monitored CCTVs and security systems, including fire and hazmat alarms.
- Performed internal and external patrols to secure grounds and property.
- Responded to medical, hazmat, fire, and security emergencies, assisting EMS and police personnel.
- Reviewed and documented daily reports of events for accurate record-keeping.
- Executed additional tasks and duties as required to support operations.
Public Safety Supervisor
Yale New Haven Hospitals - Lawrence and Memorial Hospital
New London
03.2020 - 07.2022
- Supervised up to 8 officers to ensure safety and compliance within hospital premises.
- Prepared employee schedules, assignments, and performance evaluations for operational efficiency.
- Conducted interviews for prospective hires to strengthen security team.
- Developed and implemented security procedures to enhance overall safety protocols.
- Collaborated with local police agencies on incidents involving patients to maintain security.
- Responded promptly to Life Star helicopter emergencies, ensuring secure landing zones.
- Assisted Life Star crews during emergency operations to facilitate patient care.
- Participated in weekly management meetings to align department goals with hospital leadership.
Fitness Director and General Manager
Maxx Fitness Clubzz
Warren
12.2017 - 06.2019
- Generated recurring monthly revenue through fitness assessments and personal training package sales.
Hired and coached personal training staff to enhance team performance.
Managed member contracts and billing processes to ensure accuracy.
Submitted daily reports to corporate managers for operational oversight.
Processed weekly payroll, ensuring timely compensation for staff.
Coordinated group class schedules to maximize participation and satisfaction.
Exceeded monthly sales goals consistently through targeted strategies.
Conducted employee evaluations to foster development and address performance issues.
Program Director/Head Coach and Trainer
TrueForm Training Center
01.2016 - 12.2017
- Operated all aspects of business, encompassing marketing, sales, hiring, payroll, and scheduling.
Designed customized workout programs tailored to client needs.
Conducted group classes and private training sessions to enhance client fitness.
Managed multiple social media accounts to boost brand visibility.
Facilitated sales of signature treadmill product to expand revenue streams.
Master Personal Trainer
Shoreline Fitness
01.2009 - 11.2015
- Trained clients in personal fitness, weight loss, strength, and flexibility enhancement.
Provided sports-specific athletic training focused on performance improvement.
Developed injury prevention and recovery programs tailored to individual needs.
Maintained comprehensive records and logs for all clients to track progress.
Managed a consistent workload of clients to optimize service delivery.
Facilitated sales of membership and training packages to boost revenue.
Monitored client engagement to ensure adherence to fitness goals.
Asset Protection Specialist
The Home Depot
10.2007 - 11.2008
- Executed comprehensive inventory and security investigations for compliance assurance.
Optimized inventory control processes, significantly reducing stock losses.
Supervised operations and merchandising departments, prioritizing efficiency and productivity improvements.
Delivered safety training sessions to elevate employee skills and awareness.
Maintained operational integrity through strict enforcement of company policies.
Cultivated a driving safety culture, decreasing claims from both customers and employees.
Special Investigator
Claims Verification Inc.
01.2006 - 11.2007
- Executed investigations for worker's compensation claims, general liability, property and casualty claims, and accident reconstruction as a licensed investigator in Connecticut, Massachusetts, and Rhode Island; compiled comprehensive reports incorporating video and photographic evidence for court presentation.
Private Investigator/Regional Manager
Chiappone and Associates Inc.
01.2002 - 01.2006
- Functioned as licensed private investigator across Florida and Connecticut.
Drove business development efforts in Connecticut to increase client base.
Executed external insurance fraud investigations, covering multiple claim categories.
Carried out thorough background investigations, including witness location and statement documentation.
Education
Some College (No Degree) -
Three Rivers Community College
Norwich, CTSome College (No Degree) -
Springfield College
Springfield, MASkills
- Emergency response and first aid
- Team supervision
- Risk assessment and safety compliance
- Conflict resolution and incident reporting
- Community engagement and public speaking
- Customer service and security protocols
Special Licenses And Training
- CT Guard Card
- CPI Training
- OC/CAPSTUN Certified
- MOAB Certified
- MHFA Certified
- CT Pistol Permit
- National Academy of Sports Medicine Certified Personal Trainer
- TRX and RIPPED Certified Instructor
- First Aid and CPR certified
- Interviewing Techniques and Strategies w CT State Police
- Apprehension and Handcuffing Techniques
- Various computer classes
References
References available upon request.
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