Mark Afanasewicz
General manager
Holbrook,NY
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. By managing multiple million dollar challenging contracts with the airlines for years and also owning multiple small businesses over the years , i understand how important it is to generate and maintain different revenue sources for a company and to continue those relationships with the best product and services available in that field
Overview
32
32
years of professional experience
Work History
General Manager
Dejana Industries
Westbury, NY
04.2015 - 10.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Looked for new opportunities to expand work scope and offer different services to JFK international airport and increasing the revenue by Upselling the customer on product and services.
- Preparing and maintaining a proper staff structure for over 500 personnel for snow at JFK international Airport.
- Interviewing , hiring and training a highly professional team to meet the needs of the airlines.
- Directing and overseeing the security checks and documentation of the employees hired to work in the airfield as an issuing officer and driver trainer for the NY/NJ Port Authority.
- Directing personnel to ensure over 300 pieces of equipment are in working condition and ready to work safely in accordance with the Port Authority of NY/NJ and the FAA rules and regulations.
- Manage my leadership team to insure that meetings and constant communication between customers and their expectations of service are met .
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Developed service and sales strategies to improve retention and revenue.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Implemented campaigns and promotions to help with developing goods and services.
- Mitigated business risks by working closely with staff members and assessing performance.
Police Officer
NYPD
New York, NY
01.1992 - 04.2007
- Patrolled assigned areas to detect and prevent criminal activity.
- Worked in the Harbor Unit and was trained to operate all size boats up to 53 foot .
- 9/11/01 first responder
- Assisted with the enforcement of all applicable laws, ordinances, and regulations.
Education
High School Diploma -
Massapequa High School
Massapequa, NY06-1989
Some College (No Degree) - Electrican
SUNY College of Technology At Delhi
Delhi, NYSkills
- Vendor Sourcing
- Sales
- Administration
- Service Quality Improvement
- Customer Retention
- Branding
- Customer Relationship Management
- Supervision and training
- Staff Management
- Leader
Timeline
General Manager
Dejana Industries
04.2015 - 10.2023
Police Officer
NYPD
01.1992 - 04.2007
High School Diploma -
Massapequa High School
Some College (No Degree) - Electrican
SUNY College of Technology At Delhi