Mark Aguilar

• Collaborated with social workers to supply durable medical equipment for discharged patients.
• Identified process improvement opportunities to enhance organizational efficiency.
• Educated patients and families on requested medical equipment specifications.
• Identified opportunities for process improvements within the organization.

Evaluated insurance qualifications for necessary medical devices.

Worked with social workers from surrounding hospitals and physicians' offices to provide proper medical devices.

• Evaluated existing processes and procedures in order to identify areas of improvement.
• Facilitated communication between departments to ensure alignment with organizational objectives.
• Maintained relationships with external partners, vendors, and customers.
• Monitored progress against established goals and objectives regularly.
• Developed and implemented strategies for improving customer service experience.
• Analyzed customer feedback data to identify areas of improvement in services provided.
• Managed customer inquiries through phone calls or emails promptly.

• Maintained filing system for records, correspondence and other documents.
• Supervised staff members, organized schedules and delegated tasks.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Ordered supplies and equipment to maintain adequate inventory levels.
• Responded to customer inquiries via phone or email in a professional manner.
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Analyzed data from various sources to identify trends and make recommendations for improvement.
• Monitored inventory levels and placed orders when needed.

• Resolved escalated customer complaints to enhance satisfaction and retention.
• Generated sales activity reports for management review.
• Collaborated with departments to facilitate effective inter-team communication.
• Identified upselling opportunities to increase revenue streams.
• Monitored stock levels and placed timely orders as needed.
• Processed customer orders with accuracy through data entry.
• Created marketing materials, including brochures and promotional items.
• Coordinated promotional events, such as trade shows and conferences.