Mark Alexander
Bangor,ME
Summary
Dynamic professional with a proven track record in office administration and customer relations, notably at Smith Builders Roofing. Leveraged strong problem-solving skills and computer proficiency to enhance data management and client satisfaction. Excelled in roles requiring meticulous time management and administrative support, contributing to significant process improvements and efficient project completion.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Smith Builders Roofing
04.2024 - 01.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Fleet Dispatch Specialist
AAA Northern New England
05.2021 - 03.2024
- Participated actively in regular staff training sessions to stay up-to-date on industry best practices and emerging technologies relevant to the dispatch profession.
- Proactively identified potential bottlenecks or inefficiencies within dispatch operations and took appropriate action to address them, contributing to overall process improvements.
- Assisted in the development of new routing software, contributing valuable insights from a dispatcher''s perspective to enhance functionality.
- Maintained a high standard of professionalism under pressure, ensuring the consistent delivery of quality service even during crisis situations.
Store Manager
Cigar & Smoke Shoppe
09.2019 - 08.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Property Foreman
Alexander & Alexander
04.2017 - 08.2019
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
Education
Bachelor of Science - History & Political Science
University of Maine
Orono, ME05-2018
Associate of Arts - Liberal Studies
Eastern Maine Community College
Bangor, ME05-2012
Skills
- Data entry
- Customer relations
- Computer skills
- Office administration
- Route planning
- Vehicle tracking
- Dispatch software
- Administrative support
- Time management
- Strong problem solver
Timeline
Administrative Assistant
Smith Builders Roofing
04.2024 - 01.2025
Fleet Dispatch Specialist
AAA Northern New England
05.2021 - 03.2024
Store Manager
Cigar & Smoke Shoppe
09.2019 - 08.2020
Property Foreman
Alexander & Alexander
04.2017 - 08.2019
Bachelor of Science - History & Political Science
University of Maine
Associate of Arts - Liberal Studies
Eastern Maine Community College
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