Mark Gill
Sparta,IL
Summary
Dynamic professional with a proven track record in inventory control and customer complaint resolution, honed across roles at Taco Bell and other leading companies. Excelled in task delegation and cash handling oversight, significantly enhancing operational efficiency and customer satisfaction. Demonstrates strong leadership and organizational skills, ensuring high standards of cleanliness and service are consistently achieved. Confident Shift Manager with a year of experience guiding daily operations and supervising employees. Knowledgeable leader with skills in coaching and inspiring food service crew members while enforcing rules. Expert at building positive relationships with staff to create excellent work atmosphere and boost motivation levels, resulting in employee retention.
Overview
8
8
years of professional experience
Work History
Housekeeper
Sleep Inn & Suites Monticello
02.2016 - 08.2016
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
CAP 2 Associate
Walmart
07.2017 - 11.2019
- Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
- Exceeded individual performance expectations while actively contributing to overall CAP 2 team success.
- Collaborated with fellow associates from other departments to ensure proper product placement according to planograms.
- Enhanced store efficiency by accurately stocking shelves and managing inventory levels.
Sales Associate
Dollar General
08.2021 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Sandwich Artist
SUBWAY®Restaurants
08.2021 - 02.2022
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Trained and developed staff members to enhance customer service skills, resulting in improved customer satisfaction scores.
Restaurant Shift Manager
Taco Bell
09.2022 - 07.2024
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Excelled in every store position and regularly backed up front-line staff.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Monitored employee food handling, safety and uniform requirements.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
Education
High School Diploma -
Sparta High School
Sparta, IL05-2015
Skills
- Cash handling oversight
- Task Delegation
- Inventory Control
- Customer Complaint Resolution
Accomplishments
During my time in retail, I was consistently given the largest volume of work, matching the amount of freight that was to be stocked by the entire rest of the team collectively on my own.
Languages
English
Full Professional
Timeline
Restaurant Shift Manager
Taco Bell
09.2022 - 07.2024
Sales Associate
Dollar General
08.2021 - 10.2021
Sandwich Artist
SUBWAY®Restaurants
08.2021 - 02.2022
CAP 2 Associate
Walmart
07.2017 - 11.2019
Housekeeper
Sleep Inn & Suites Monticello
02.2016 - 08.2016
High School Diploma -
Sparta High School
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