Mark Almaraz
Temecula,CA
Summary
Results-driven Key Account Manager with 28 years of experience combining cross-functional competencies in sales forecasting and analysis, sell-in and sell-thru strategies, design and production. Expertise includes creating brand awareness, analyzing data and implementing projects to positively impact organizational goals. Proficient in identifying challenging areas and achieving corrective measures. Recognized by executive management as a dependable leader that contributes as a team player, coach and develop colleagues and interface with professionals on all levels.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Key Account Manager
R.S. Hughes Co. Inc.
Riverside, CA
01.1996 - Current
- Ensured adequate inventory levels to support customer needs
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Audited Hazmat documents for accuracy & compliance
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions and quotes
- Leveraged sales expertise to promote products and capitalize on upsell opportunities
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills
- Prioritized customers by reviewing logistics and handling shortages, delivery schedules and office functions
- Arranged and coached new team members on company philosophy and product knowledge
- Collaborated with vendor representatives to provide solutions for clients
- Generated and created sales forecasts
- Developed monthly promotions to increase sales of slow-moving inventory
- Supported sales and reporting for large and medium-sized accounts
- Identified new opportunities for growth within existing accounts, as well as potential new customers
- Developed and implemented key account plans to meet customer needs and increase company profitability.
Education
Bachelor of Science - Marketing
The University of Texas - El Paso
TXSkills
- Customer Relationship Management
- Incoming Call Management
- Upselling Products and Services
- Operational Efficiency
- Process Improvement Initiatives
- Key Account Management
- Account Development
- Consultative selling
- Account Retention
- Regulatory Compliance
- Needs analysis
- Consultative Selling
- Account development
- Relationship selling
- Customer rapport
- Revenue Generation
- Client Relationship Building
- Client Needs Assessment
Certification
IATA DGR and 49 CFR DOT Hazmat certificate
Timeline
Key Account Manager
R.S. Hughes Co. Inc.
01.1996 - Current
Bachelor of Science - Marketing
The University of Texas - El Paso
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