Mark Anderson
Green Bay
Summary
Customer-oriented, strategic-thinking professional with experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, territory development and revealing customer needs to deliver solutions. With an eagerness to learn, develop, and acquire further responsibilities within the company.
Overview
13
13
years of professional experience
Work History
Senior Planner
Paper Transport
De Pere
03.2023 - Current
- Developed strategic transportation plans to optimize delivery routes and schedules.
- Coordinated with cross-functional teams to ensure efficient operations and compliance.
- Analyzed freight costs and identified opportunities for improved budget management.
- Mentored junior planners on industry best practices and planning tools.
- Implemented process improvements that streamlined workflow within the planning department.
- Collaborated with clients to understand their transportation needs and develop solutions.
- Developed detailed project plans and timelines to ensure successful completion of projects.
Fleet Planner
Paper Transport Inc.
De Pere
02.2021 - Current
- Communicated with upper management and drivers to build lasting relationships.
- Supervised employees to promote optimal productivity in job tasks and duties.
- Identified issues with work vehicles and put in maintenance requests with shop department.
- Identified gaps and opportunities for improvements and implemented corrective action to maintain optimal fleet performance.
- Mentored drivers and encouraged employees to effectively manage time, resulting in optimal mileage performance.
- Supervised driver information, including estimated time of arrival and planned routes of travel, which helped in all delivery scheduling.
- Sustained safety protocols, ensuring proper and cost-effective usage of equipment and materials.
- Aided senior leadership by generating daily reports to recommend corrective actions and improvements.
Customer Service Representative
Paper Transport Inc.
De Pere
12.2019 - Current
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Delivered service and support to each customer, paving way for future business opportunities.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Consulted with customers to determine best methods to resolve service issues.
- Reviewed account and service histories to identify trends and issues.
- Communicated delays and early arrivals to customers.
- Worked closely with other departments to relay customer expectations and provide customer information.
- Organized and set delivery schedules and provided customers with timely updates.
- Worked with other departments to resolve delivery problems and make schedule adjustments.
Sales Representative
Titletown Brewing Company
Green Bay
07.2019 - 12.2019
- Introduced customers to new offerings and updated accounts.
- Collaborated with distributors to strengthen product exposure with optimal locations, shelf positions and signage.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Grew customer base by identifying needs and delivering relevant product solutions that achieve client budgets and schedules.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Evaluated competitors and performed market research.
- Drove client retention by efficiently managing and growing accounts while promoting newproducts.
Manager
new productsTitletown Brewing Company
Green Bay
05.2018 - 07.2019
- Determined efficient work schedules for team on weekly basis to keep project moving and each shift properly staffed
- Managed Beerworks department with over 20 employees
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Managed day-to-day operations, including supervision and assignment delegation
- Communicated and coordinated with multiple departments to achieve top results
- Coached new team members on job tasks and performance strategies
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns
- Established, enforced and updated policies to keep business agile and responsive to changing market conditions
Server/Bartender
BeerworksTitletown Brewing Company
Green Bay
06.2017 - 05.2018
- Recorded orders and partnered with team members to efficiently serve food and beverages
- Recommended daily specials, beer selections and desserts to guide patrons toward more profitable items
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests
- Managed closing duties, including restocking items and reconciling cash drawer
- Operated POS terminals to input orders, split bills and calculate totals
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
Firestop Installer
Performance Firestop LLC
Green Bay
11.2016 - 04.2017
- Organized materials and system components in an clear manner
- Performed daily schedule of job sites with an eye for both quality and speed of service
- Read and understood technical documentation, checked measurements and reviewed existing site conditions prior to beginning work
- Installed firestop systems and checked conditions of prior installed systems
- Checked in and organized plans with job site foreman to ensure timely completions of contracted work
- Inventoried required material, tools and equipment prior to beginning work each day
- Conferred with other firestop installers to isolate and identify malfunctions, conducting speedy repairs to restore full functionality
- Conducted site pre-inspections and coordinated post-construction audits
- Assisted with clerical duties and documented daily work
Firefighter
Village Of Bellevue
Green Bay
05.2013 - 02.2017
- Completed field assessments of active fires and conferred with higher ranking officers to plan optimal approaches
- Located hydrants and operated pumps at proper pressure to evaluate adequacy of water system and availability of water supply
- Rescued victims trapped by vehicular accidents and fires and rendered first aid
- Answered emergency situations quickly and assessed conditions to contain fires, assist victims and prevent escalation in emergency incidents
- Patrolled previously burned areas after fire containment to locate and eliminate dangerous hot spots
- Handled routine custodial maintenance of fire department equipment to maintain equipment, including oxygen breathing, resuscitation and apparatus equipment
- Established and managed water supplies to support suppression activities
- Inspected schools, offices and various other buildings to check for proper fire precautionary measures
- Inspected buildings for fire prevention and hazardous materials code violations or potential hazards bi-annually
- Met with members of the community to provide information on ways to prevent fires and to offer fire safety tips
- Trained continuously to maintain required physical fitness for demanding work
Education
Certification - Firefighting
Northeast Wisconsin Technical College
Green Bay, WI2013
National Certification - Emergency Medical Technician
Northeast Wisconsin Technical College
Green Bay, WI2016
Skills
- Verbal communication
- Service prioritization
- Relationship management
- Issue and conflict resolution
- Staff development
- Organizational strengths
- Detail-oriented
- Effective team player
- Time management
- Strategy development
- Customer needs assessment
- Customer retention abilities
- Business development
- Account management
- Business development understanding
- Conflict mediation
Timeline
Senior Planner
Paper Transport
03.2023 - Current
Fleet Planner
Paper Transport Inc.
02.2021 - Current
Customer Service Representative
Paper Transport Inc.
12.2019 - Current
Sales Representative
Titletown Brewing Company
07.2019 - 12.2019
Manager
new productsTitletown Brewing Company
05.2018 - 07.2019
Server/Bartender
BeerworksTitletown Brewing Company
06.2017 - 05.2018
Firestop Installer
Performance Firestop LLC
11.2016 - 04.2017
Firefighter
Village Of Bellevue
05.2013 - 02.2017
Certification - Firefighting
Northeast Wisconsin Technical College
National Certification - Emergency Medical Technician
Northeast Wisconsin Technical College