Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Mark Andrews

Mission

Summary

Dynamic professional with a proven track record at T-Mobile, excelling in task prioritization and team building. Leveraged strong analytical skills to enhance productivity and drive sales through effective customer engagement. Committed to fostering collaboration and delivering actionable insights, ensuring alignment with organizational goals and improving service quality.

Overview

20
20
years of professional experience

Work History

VRME

T-Mobile
08.2014 - Current
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
  • Worked well in a team setting, providing support and guidance.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Listened to customer needs and desires to identify and recommend optimal products.

Coach

Convergys
06.2010 - 08.2014
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Generated reports detailing findings and recommendations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Gathered, organized and input information into digital database.

Games Attendant

North American Midway Entertainment
06.2005 - 05.2010
  • Explained and demonstrated games and attractions to assist guests.
  • Encouraged sales and made recommendations to guests to increase participation in attractions.
  • Maintained prize displays and provided daily inventory count of merchandise for each game.
  • Performed cash handling duties, provided change and balanced money at end of shift.

Education

Glace Bay High School
Canada
06-2022

Skills

  • Task prioritization
  • Verbal communication
  • Troubleshooting
  • Good Telephone Etiquette
  • Remote office availability
  • Friendly, positive attitude
  • Written communication
  • Team building
  • Attention to detail
  • Organization and time management

Accomplishments

  • Supervised team of 10-15 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved The gap between retail and Care which led to a decrease in overall customer satisfaction and errors

Languages

English
Full Professional

Timeline

VRME

T-Mobile
08.2014 - Current

Coach

Convergys
06.2010 - 08.2014

Games Attendant

North American Midway Entertainment
06.2005 - 05.2010

Glace Bay High School

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