Summary
Overview
Work History
Education
I-Car
Timeline
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Mark Anthony

Lincoln University,PA

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

28
28
years of professional experience

Work History

General Manager

Hertrich Collision Center Chadds Ford
Chadds Ford, PA
06.2023 - Current
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Oversaw product development initiatives from concept through completion stages.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Write Estimates for Customers and Insurance Companies and Manage repairs until completed while keeping the customers updated and informed.

Body Shop Manager

Martin Collision Center
Newark, DE
09.2017 - 06.2023
  • Managed daily operations of the body shop, including scheduling personnel and allocating resources.
  • Developed and implemented strategies to maximize efficiency and minimize costs.
  • Coordinated with insurance companies for repairs and estimates.
  • Inspected vehicles for damage prior to repair work being performed.
  • Maintained records on vehicle repair progress, parts used, labor hours.
  • Ensured that all safety regulations were followed in accordance with OSHA standards.
  • Ordered necessary supplies and equipment needed to operate the body shop efficiently.
  • Supervised a team of mechanics, painters, detailers and other staff members.
  • Provided technical support to employees when needed during repair processes.
  • Resolved customer complaints regarding quality of service or delays in completion times.
  • Established productive working relationships with vendors to obtain discounts on parts and materials.
  • Analyzed financial statements to ensure profitability of the body shop's operations.
  • Estimated automobile repair time accurately, scheduling jobs according to shop capacity.
  • Wrote complete and accurate cost estimates for labor and parts.

Auto Body Shop Manager

Winner Premier Collision Center
Wilmington, DE
06.2016 - 09.2017
  • Managed daily operations of the auto body shop, including customer service, scheduling appointments, and overseeing staff.
  • Developed strategies to increase profitability and efficiency in the shop.
  • Ensured that all safety regulations were followed by employees while working on vehicles.
  • Maintained accurate records of parts used, labor costs, and other expenses related to repairs.
  • Coordinated with insurance companies to ensure timely payment for services rendered.
  • Trained new employees on proper techniques for repairing vehicles according to industry standards.
  • Reviewed estimates prepared by technicians and adjusted as necessary for accuracy and cost effectiveness.
  • Assessed damage to vehicles using specialized tools and equipment before beginning repair work.
  • Negotiated contracts with suppliers for discounted prices on parts and materials used in repairs.
  • Analyzed sales data to identify trends in customer demand for specific types of repair services.
  • Provided guidance and support to technicians when they encountered difficult problems or challenges.
  • Estimated automobile repair time accurately, scheduling jobs according to shop capacity.
  • Hired and trained technicians, monitoring and evaluating job performance.

Auto Damage Supervisor

GEICO, Government Employees Insurance
Newark, DE
10.2005 - 07.2016
  • Developed and implemented strategies to increase customer satisfaction in the auto damage department.
  • Monitored performance of staff members for accuracy, quality, and efficiency.
  • Ensured compliance with company policies and procedures related to auto damage.
  • Resolved customer complaints regarding auto damage services in a timely manner.
  • Analyzed customer feedback to identify areas of improvement in the auto damage process.
  • Oversaw and evaluated key performance indicator (KPI) metrics, spanning efficiency, revenue and profitability.

Auto Damage Adjuster

GEICO, Government Employees Insurance
Newark, DE
05.1996 - 10.2005
  • Inspected damaged vehicles to determine repair costs and extent of damage.
  • Analyzed photographs, diagrams, and reports to assess severity of vehicle damage.
  • Researched parts pricing and labor rates to accurately estimate repair costs.
  • Drafted detailed estimates for customers regarding repairs needed due to accident or other incidents.
  • Negotiated with body shops on behalf of customers to secure best possible prices for repairs.
  • Assisted in resolving disputes between customers and body shops over cost of repairs.
  • Provided guidance and technical advice to body shop personnel on proper repair techniques.
  • Evaluated customer satisfaction with completed repairs by conducting follow-up calls.
  • Reviewed invoices submitted by body shops for accuracy prior to authorizing payment.
  • Researched and verified insurance policy coverage.
  • Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding.
  • Determined cause and extent of damages by investigating claims with underwriters and insurance agents in field.

Education

GED -

Sun Valley High School, Aston Pa
Aston Mills, PA
06-1980

I-Car

  • I have maintained I-Car Certification for over 20 years

Timeline

General Manager

Hertrich Collision Center Chadds Ford
06.2023 - Current

Body Shop Manager

Martin Collision Center
09.2017 - 06.2023

Auto Body Shop Manager

Winner Premier Collision Center
06.2016 - 09.2017

Auto Damage Supervisor

GEICO, Government Employees Insurance
10.2005 - 07.2016

Auto Damage Adjuster

GEICO, Government Employees Insurance
05.1996 - 10.2005

GED -

Sun Valley High School, Aston Pa

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