MARK ANTHONY DE LA CRUZ
Phoenix,AZ
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
General Assembly Door Line
Lucid Motors Via MS Companies (professional Service)
Casa Grande, AZ
05.2025 - 01.2026
- Duties included handling power tools to assemble parts for car door. Proficiency in the tasks at hand. Error-free work and assembly. The role is in General Assembly working in Door Line. Installing door parts and door handle to the car doors.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Managed time efficiently in order to complete all tasks within deadlines.
Retail Administration
Parker & Sons
Phoenix, AZ
08.2023 - 05.2025
- Duties Included customer service, sales, people skills, time management, computer skills, data entry, and phone skills. The role is a Retail Administration coordinator for a leading number one company for home services in the valley. Protecting the identity and personal information from consumers was top priority in this role.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Lead Service Coordinator
American Solar and Roofing
Phoenix, AZ
02.2022 - 08.2023
- Duties Included customer service, sales, people skills, time management, computer skills, data entry, invoicing, collections, and phone skills. The role is a service department coordinator for a Solar and Roofing company in Arizona. As a lead coordinator, managing the department, customer service and sales were daily tasks. Protecting the identity and personal information from consumers was top priority in this role.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Assessed customer needs and developed solutions to meet needs.
- Communicated with clients and service providers to provide updates on work progress.
- Managed and coordinated service teams to achieve successful completion of service projects.
Lead Supervisor
Sweet Dental
San Juan, TX
06.2019 - 02.2022
- Duties Included customer service, sales, people skills, time management, computer skills, data entry, and phone skills. This role is a call center supervisor for agents who take calls from a dentist office. As a supervisor, managing the agents, schedules as well as any other questions they had were daily tasks. Protecting the identity and personal information from consumers was top priority in this role.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Deployed corrective actions quickly to maintain strong quality standards and protect consumers.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Associate of Arts - Social Services
South Texas College
McAllen, TX01.2012
High School - undefined
Weslaco East High School
Weslaco, TX01.2010
Skills
- Customer satisfaction
- Documenting information
- Strong communication abilities
- Record keeping proficiency
- Team Leader qualities
- Hands on learner
- Phone etiquette
- Computer Skills
- Mechanical/ Power tool handling
- Troubleshooting
- Organizational skills
- Flexible and adaptable
- Computer skills
Languages
I can speak, read and write in both English and Spanish language and also know basics American sign language.
Timeline
General Assembly Door Line
Lucid Motors Via MS Companies (professional Service)
05.2025 - 01.2026
Retail Administration
Parker & Sons
08.2023 - 05.2025
Lead Service Coordinator
American Solar and Roofing
02.2022 - 08.2023
Lead Supervisor
Sweet Dental
06.2019 - 02.2022
High School - undefined
Weslaco East High School
Associate of Arts - Social Services
South Texas College