MARK ANTHONY HENSON
Reseda,CA
Overview
12
12
years of professional experience
Work History
SERVICE COORDINATOR
Better Together Builders
Reseda, CA
12.2020 - 03.2025
- My position as a service coordinator/dispatcher was an ongoing position 7 days a week consisting of: Daily booking & Dispatching of leads for residential remodel consults and follow-up meetings to the sales team
- Quality control & customer feedback for quality assurance
- Monthly Statistics including total monthly sales and cancellations, total amount of leads per source and monthly allocated budgets for each source
- Re-securing meetings from leads that weren't quite ready to move forward or had cancelled completely
- Procurement of new ways to increase exposure, publicity, and maximum influx of new leads
- Continuous meetings with existing/new lead sources to ensure positive relationships and maximum level of service on both ends
- Averaged a monthly sales total of over $1,000,000
- Customer service, customer service, customer service
CUSTOMER ACCOUNT REPRESENTATIVE / DISPATCH
Maintco Corp
Burbank, CA
06.2018 - 05.2020
- Company Overview: Maintco Corp is a general contracting company that does both construction and facility maintenance that offers service to multi-site corporations
- I oversaw maintenance to over 100+ grocery stores, convenient stores, gas stations, and crafts stores that generated over $500,000 in gross last fiscal year
- Dispatched trade-specific technicians to services requests sent in via email, phone, customer's portals
- Assistant project manager for client’s roofing needs and issues, which would include roof surveys to provide clients with conditions and suggestions for permanent repairs
- Warehouse inventory control
- Project manager for grocery store deli-department oven upgrades which generated over $120k in gross revenue last year
- I learned about multiple trades including HVACR, electrical, roofing systems
- Used Microsoft QuickBooks for invoicing, Microsoft excel for product and service request tracking
- Maintco Corp is a general contracting company that does both construction and facility maintenance that offers service to multi-site corporations
FLEET DISPATCHER
Ascot Limousine Service
Inglewood, CA
01.2014 - 06.2018
- After making reservations only, I was then taught how to dispatch and schedule a staff of 21 cars and 21 drivers
- I would be doing all the tasks listed below as a reservationist but now with dispatching and assigning work to drivers
- I would use a program called 'Limo Magic' which would provide a basic layout of what's going on that day, the next day, and days in the future
- I learned to dispatch a driver on multiple jobs in the most linear route possible to cut back on fuel and maintenance costs
- Update staff availability schedule weekly
- Established a great working rapport with entire staff which makes assigning work very easy
- I trust them, they trust me
- Kept in constant contact with drivers while they were on jobs to determine when clients got into the car, are en route to their destination, and are dropped off and clear
- Gave positive feedback to drivers for doing well & positive feedback with area for opportunity for drivers performing under par so everyone feels positively reinforced regardless of situational outcome
- During the awards seasons I would stay on 13, 14, sometimes 15-hour shifts making sure that all clients were taken care of
- Created schedules for same day and next day workers
RESERVATIONIST
Ascot Limousine Service
Inglewood, CA
01.2013 - 01.2014
- Booked reservations via e-mail or over the phone
- Responded accordingly to all emails
- Booked reservations for very VIP clients and executive assistants, establishing a friendly and proficient rapport
- Had to work with dual monitors using Microsoft Excel and 'DOS' based programs in conjunction with taking high volumes of reservation requests
- Costing of invoices for accounting to oversee and finalize
- Our clients give information quickly and don't like to be left on the phone for too long, so I had to learn how to accurately shorthand the information
- Kept updated on arrival procedures at all major airports
Timeline
SERVICE COORDINATOR
Better Together Builders
12.2020 - 03.2025
CUSTOMER ACCOUNT REPRESENTATIVE / DISPATCH
Maintco Corp
06.2018 - 05.2020
FLEET DISPATCHER
Ascot Limousine Service
01.2014 - 06.2018
RESERVATIONIST
Ascot Limousine Service
01.2013 - 01.2014
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Skills
- Scheduling
- Quality control
- Documentation
- Problem resolution
- Customer relations
- Appointment scheduling
- Email management
- Positive and professional
- Multitasking and organization
- Lead generation
- Customer service
- Project management
- Data entry
- Spreadsheets
- Follow-up skills
- Processing orders
- Database management
- Adjusting routes
- Schedule coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The best way out is always through.
Robert Frost
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Flexible work hoursWork-life balanceCareer advancementCompany CultureSimilar Profiles
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