Mark Anthony H. Mota
Seaside,United States
Summary
Active Duty U.S. Navy Sailor with strong experience in customer service, administrative operations, cash and asset control, personnel leadership, and training coordination. Skilled in supervising staff, resolving customer issues, maintaining accurate records, safeguarding property, and supporting daily operations. Proven ability to manage clerical tasks, communicate effectively, and ensure compliance with policies and procedures.
Overview
7
7
years of professional experience
Work History
Navy Recruiter
U.S. Navy — Active Duty
11.2023 - Current
- Support daily office operations by answering questions, resolving issues, and ensuring smooth workflow during leadership absences.
- Provide customer service to applicants and families, coordinate appointments, and ensure positive experiences.
- Review sensitive documents, verify eligibility, and maintain complete and systematic applicant records.
- Safeguard controlled information, equipment, and applicant files in accordance with policy.
- Perform clerical tasks including typing, filing, data entry, scheduling, and preparing reports.
- Receive and direct calls and visitors, provide information on services, and route inquiries appropriately.
- Assist in training new staff and maintain accountability of supplies and materials.
Various Administrative, Training, and Aviation Support Roles
U.S. Navy — Active Duty
01.2019 - 01.2023
- Performed a wide range of clerical and administrative functions, including typing, filing, recordkeeping, scheduling, and preparing correspondence.
- Received and directed calls and visitors, provided operational information, and ensured timely communication across departments.
- Maintained organized records, logs, and reports for inspections, audits, and leadership review.
- Supported leadership by relaying instructions, answering inquiries, coordinating workflow, and assisting with issue resolution.
- Tracked procurement needs and maintained accountability of supplies, equipment, tools, and controlled documents.
- Coordinated command-level training schedules, ensured compliance with training requirements, and maintained complete training documentation.
- Delivered customer service by assisting personnel with training needs, scheduling, and policy questions while supporting equal opportunity initiatives.
- Ensured safe operations by monitoring personnel for compliance with safety and alcohol-related policies.
- Trained and mentored junior Sailors, provided guidance, and supported operational readiness within the Air Department and Aviation Boatswain’s Mate Equipment division.
Education
Bachelor of Science - Nursing
Our Lady of Fatima University
Valenzuela City, Philippines01.2008
Skills
- Customer service and client support
- Cash handling and accountability
- Records and data management
- Clerical and administrative operations
- Training coordination and staff support
- Supply and equipment tracking
- Strong communication and interpersonal skills
- Compliance and policy adherence
Timeline
Navy Recruiter
U.S. Navy — Active Duty
11.2023 - Current
Various Administrative, Training, and Aviation Support Roles
U.S. Navy — Active Duty
01.2019 - 01.2023
Bachelor of Science - Nursing
Our Lady of Fatima University