Mark Arebalo
Austin,Tx
Summary
Dedicated sales professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Implements strategic and tactical marketing campaigns to drive engagement and sales. Bringing solid history of success in boosting program operations efficiency, conversion rates and performance. Well-versed in both online and traditional marketing approaches.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Development Manager
CrowdStrike
07.2022 - Current
- Serviced existing customer accounts and found opportunities for growth within sales territory
- Currently ranked as top performer in sales for North America meeting 237% of annual goal
- Assisted customers with purchasing through entire sales cycle
- Tracked economic and industry trends and understood implications on business
- Facilitated timely and accurate customer quotes to achieve margin targets in alignment with company pricing strategies
Assistant Service Manager
Lexus
05.2021 - 07.2022
- Met with customers to discuss service needs and develop effective and practical solutions
- Implemented strategies to increase customer service satisfaction ratings
- Analyzed service reports to identify areas of improvement
- Delivered 237% quota to be among highest sales across all locations.
- Coordinated with other departments to maintain streamlined and productive workflow
Assistant Service Manager
Volvo/INFINITI
01.2020 - 05.2021
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training
- Developed and maintained positive relationships with customers to build rapport and trust
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Leveraged data and analytics to make informed decisions and drive business improvements
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Trained several less-skilled service workers on standards, efficiency, and conflict resolution for best-in-class customer service.
Education
Bachelor of Science (B.S.), Business Administration Marketing -
Oklahoma State University
StillwaterSkills
- Client Engagement
- Performance Tracking
- Territory Management
- Sales Presentations
- Pipeline Management
- CRM proficiency
- Salesforce CRM Software
- Relationship Building
- Campaign Performance Tracking
- Sales Forecasting
- Training and Onboarding
- Contract Negotiation
Certification
- CCNA - Cisco Certified Network Associate
Timeline
Customer Development Manager
CrowdStrike
07.2022 - Current
Assistant Service Manager
Lexus
05.2021 - 07.2022
Assistant Service Manager
Volvo/INFINITI
01.2020 - 05.2021
Bachelor of Science (B.S.), Business Administration Marketing -
Oklahoma State University
- CCNA - Cisco Certified Network Associate
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