Mark A. Rizzo
Blandford
Summary
Senior Team Leader that is focused on empowering my team to help our customers grow, manage and protect their business. Creating an environment of client focused Relationship Managers that work closely with our business line partners to ensure an excellent customer experience though advice-based need fulfillment is a top priority. I strive to motivate, coach and facilitate personal/career growth with every single person on my team and other teams within the Bank. Removing obstacles that stand in the way of the Relationship Managers success is a key priority of mine. I meet regularly with other senior leadership within the company to ensure that furthering company growth is being accomplished as intended and on schedule.
Results-driven executive with extensive experience in strategic leadership and operational excellence. Proven track record in driving growth, optimizing processes, and fostering team collaboration. Exceptional skills in strategic planning, financial management, and stakeholder engagement. Adaptable and reliable, consistently achieving high-impact results in dynamic environments.
Knowledgeable Team Leader with background in executive leadership. Guided strategic initiatives that enhanced operational efficiency and fostered organizational growth. Demonstrated expertise in leadership and strategic planning.
Overview
22
22
years of professional experience
Work History
Vice President, Senior Acquisition Manager
JPMorgan Chase & CO
05.2024 - Current
- Provided strategic leadership in Chase’s expansion into the New England market, overseeing business development initiatives and market penetration strategies.
- Developed and executed a leadership-driven approach to market entry, positioning Chase as a premier financial partner for businesses and entrepreneurs.
- Cultivated strong relationships with local business leaders, industry associations, and community stakeholders to establish brand credibility and drive client acquisition.
- Championed a client-centric sales culture, coaching and mentoring team members to deliver tailored financial solutions that align with customer needs and market demands.
- Partnered with executive leadership to shape long-term growth strategies, leveraging market insights to influence decision-making and investment priorities.
- Led cross-functional collaboration with commercial banking, treasury, and lending teams to provide comprehensive financial solutions and deepen client relationships.
- Acted as a thought leader and brand ambassador, representing Chase at industry events, business forums, and community engagements.
- Led strategic initiatives to enhance operational efficiency across multiple business units.
- Developed and implemented policies that improved compliance and risk management frameworks.
- Mentored junior executives, fostering talent development and succession planning within the organization.
- Analyzed market trends to inform decision-making and drive competitive advantage strategies.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
Senior Vice President, Business Banking Market Manager II
Citizens
04.2022 - 11.2023
- Lead a team of 12 Relationship Manager II’s throughout MA, NH & VT and CT who manage 300 portfolio clients with annual revenues of $5MM - $150MM
- Led cross-functional teams to drive strategic initiatives and improve operational efficiency.
- Portfolios consisting of $655MM in loan facility outstanding’s (C&I, CRE), $2B in deposits and $3.5MM in recurring treasury revenue.
- Developed and implemented policies that enhanced organizational performance and compliance standards.
- Directed financial planning and analysis processes to support long-term growth objectives.
- Oversaw risk management strategies, ensuring mitigation of potential operational disruptions.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Work closely with Credit officers, Risk partners and Credit PM team to service new and existing clients on all credit requests.
- Ensure Relationship Managers take a “one team” approach to market when delivering for our clients
- Work with Treasury Partners to deliver tailored solutions to enhance and protect business operating models
- Bring the full capabilities of the bank to the communities in which we live and serve
- Coach and develop Relationship Managers with frequent in field join activities
- Create clear career path plans for each direct report
Senior Vice President, Business Banking Market Manager
Citizens Financial Group
02.2018 - 04.2022
- Manage a team of 10 Relationship Managers Servicing 57 Financial Centers, 342 Colleagues, and 1880 Portfolio Clients
- Credit eligibility and feasibility reviews with team
- Streamline loan processes through Digital innovation and Fintech partnership
- Played an essential role in the creation of the Virtual Relationship Manager vertical.
- Partner with peer Senor Retail Banking Leadership to help drive Company growth and business line execution
- Ensure that my team exceeds sales and services execution metrics through individual tailored coaching.
- Ensure strong business line partnerships between the team and other internal departments
- Remove obstacles that allow my team to best service our customers and prospects and set them up for success
- Motivate and maintain a highly engaged sales team
Vice President, Relationship Manager
Citizens Financial Group
10.2015 - 02.2018
- Work with Corporations and closely held business with up to $5 Million in annual sales
- Partner with Retail channel to assist in business acquisition and growth
- Source new to bank relationships through networking and COI referrals
- Manage a 120+ Portfolio of Business Clients
- Provide clients with multifaceted cash flow vehicles
- Aid in streamlining processes for clients through the implementation of Cash Management services
- Partner with business owners to fully understand them, the business and their goals becoming a trusted advisor.
- Guide business owners through succession planning and acquisitions
- Assist in the purchase of Commercial real-estate and Investment property
Assistant Vice President, Branch Manager II
Citizens Financial Group
08.2007 - 10.2015
- Regional Sales Leader supporting the sales execution of 15 branches in the Northwest Region.
- Work in conjunction with the Regional Manager to implement strategic initiatives.
- Conduct branch coaching with peers and subordinates reviewing process and behavior execution.
- Developed and promoted 7 colleagues to Assistant Managers and Branch Managers.
- Maintained a highly motivated sales team through consistent coaching and development
Business Development Manager
Westfield Bank
01.2004 - 01.2007
- Worked side by side with Commercial loan officers and Senior Management
- Sold C & I commercial loans (in excess of 4million since the beginning of “07”)
- Sold lines of credit (in excess of 1million since beginning of “07”)
- Selling SBA loans (in excess of 300m since beginning of “07”)
- Cold calling/prospecting
- Establishing new businesses and business customers
- Cash Management accounts (Internet/Checking)
- Sweep accounts
- New product launch (Desktop Deposit Manager)
- Sophisticated product fitting
- Account analysis/Earnings credit
Education
High School Diploma -
Grace Academy
Springfield, MA06-2004
Skills
- 2017, 2018 & 2019 Citizens Of Excellence winner
- Leadership Training and Development
- Business Banking Relationship Manager Peer Advisor
- Completed 6 months of additional Commercial Credit Training Through Citizens
- Omega Commercial Credit trained
- CDP Credit facilitator and mentor
- Member of the NEN Leadership council
- Process Design and Implementation
- Succession Planning
- Performance Management
- Project Management
- Sales and Business Development
- Strength Based Leadership Model
- Team leadership
- Relationship building
- Decision-making
- Critical thinking
- Coaching and mentoring
- Negotiation and persuasion
- Training and mentoring
Timeline
Vice President, Senior Acquisition Manager
JPMorgan Chase & CO
05.2024 - Current
Senior Vice President, Business Banking Market Manager II
Citizens
04.2022 - 11.2023
Senior Vice President, Business Banking Market Manager
Citizens Financial Group
02.2018 - 04.2022
Vice President, Relationship Manager
Citizens Financial Group
10.2015 - 02.2018
Assistant Vice President, Branch Manager II
Citizens Financial Group
08.2007 - 10.2015
Business Development Manager
Westfield Bank
01.2004 - 01.2007
High School Diploma -
Grace Academy