Summary
Overview
Work History
Education
Skills
Timeline
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Mark Arnold

Burton

Summary

Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges.

Overview

11
11
years of professional experience

Work History

Store Manager

Aldi Inc.
09.2019 - 05.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Assistant Store Manager

Aldi Inc.
03.2019 - 09.2019
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Lead Store Associate

Aldi Inc.
10.2018 - 04.2019

Store Associate

Aldi Inc.
08.2018 - 10.2018
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.

Assistant Manager

Save A Lot
03.2016 - 08.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Store Associate

Save A Lot
10.2014 - 03.2016

Education

GED -

Lakeland Community College
Willoughby, OH

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Team leadership
  • Store merchandising
  • Cash management
  • Shift scheduling

Timeline

Store Manager

Aldi Inc.
09.2019 - 05.2025

Assistant Store Manager

Aldi Inc.
03.2019 - 09.2019

Lead Store Associate

Aldi Inc.
10.2018 - 04.2019

Store Associate

Aldi Inc.
08.2018 - 10.2018

Assistant Manager

Save A Lot
03.2016 - 08.2018

Store Associate

Save A Lot
10.2014 - 03.2016

GED -

Lakeland Community College

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Mark Arnold