Mark Arreaga
BROOKLYN,NY
Summary
Dynamic leader with a proven track record at Jako Enterprises, excelling in store operations and team leadership. Expert in training and mentoring, I significantly reduced employee turnover and boosted customer satisfaction. My outstanding communication fosters a collaborative environment, driving team motivation and operational excellence. I am very team-oriented; love to create a healthy and fun work environment.
Overview
6
6
years of professional experience
Work History
Store Manager
Jako Enterprises
08.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
Manager in Training
Jako Enterprises
07.2018 - 06.2020
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Reduced employee turnover rates with comprehensive onboarding programs and ongoing professional development opportunities.
- Fostered a collaborative work environment by encouraging open communication among team members and promoting teamwork initiatives.
- Handled day-to-day customer or client questions via telephone or email.
Assistant Store Manager
Jako Enterprises
06.2020 - 08.2021
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Education
Associate Of Arts - Criminal Justice
Queensborough Community College
222-05 56th Avenue, Bayside, NY 1136406.2012
Skills
- Store operations
- Training and mentoring
- Outstanding communication skills
- Team leadership and coaching
- Team motivation
- Reliable
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Jako Enterprises
08.2021 - Current
Assistant Store Manager
Jako Enterprises
06.2020 - 08.2021
Manager in Training
Jako Enterprises
07.2018 - 06.2020
Associate Of Arts - Criminal Justice
Queensborough Community College
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