MARK A. SCOTT

Dynamic professional with extensive experience in operations management and technical support, notably at TIAA-CREF and New York Police Department. Proven expertise in financial planning and strategic project management, coupled with strong leadership skills. Successfully optimized batch job processes, enhancing efficiency and accuracy in reporting. Adept at cultivating key partnerships and driving business growth.

• IBM Mainframe OS/390
• DB2 /z/OS
• AIX
• MAGSTAR (IBM System)
• IBM 3493 Library Data System
• Xerox 4090, 4135 printers

• New York Polices Department, Computer Associate Operation Level 2, Assist with assigning new and replacement Cameras, Download video footage, Assist with assigning new and replacement iPhones to Police officers, Backup and restore contacts, texts, Photos to replacement phones, Assist Service Desk with incoming calls
• CDI Corporation (working at IBM), System Admin, 09/01/13, 12/01/16, Contact the proper Telco company when different companies experience problems with their Network circuit/servers/routers., Monitor Customer network distributed systems /Mainframe/ AS400 system, Provide Site Access for Vendor CE’s, Assist customer in reading their Network diagram to find servers, routers and circuits., Assist Production Support Managers with gathering appropriate documents for customers experiencing problems with their Network
• Computer Technologies at Blue Hill Data Services, Senior Computer Operator, 04/01/13, 08/01/13, IPL LPARs, Process jobs on the Clients systems, Monitors and analyzes console instructions, queries, error messages, machine malfunctions, stops, schedules, programs and job control language information to determine proper operating procedures, Informs shift supervisor, production control and/or programming personnel of errors or problems with job runs, Monitors and performs regular backup of all data, Use backup systems to restore data in the event of system malfunctions or other problems, Operate and Monitor Mainframe and Client Server computer Systems and Peripherals
• WorldWide Tech Services, Field Service Associate, 02/01/13, 04/01/13, Service all Dell Desktop/ Laptop, Level 3 diagnoses and service Apple Computers
• DA Solutions INC, Innovative Employee Solutions (@FISA), User Support / Tech Support / Operation Production Support- Citytime Consultant, 01/01/05, 12/31/11, Process Production and Test Schedule of the Payroll and Time keeping applications on PMS (NYC Mainframe system.), Create temporary Mainframe Batch Test schedules, Process and monitor Batch jobs., Identify errors during Batch schedule processing, Inform and assist Developer/ DBA in correcting problems, Monitor Jobs Processing in the Mainframe and UNIX environments, Perform Daily backups in the Linux environments, Start and Stop Webseal, Start and Stop Application Servers, Perform Message Replays, Check status of WMB Broker, Bounce Servers, Perform Windows, Network, Kiosk and DCD Health Checks, Train and assist helpdesk personnel to use the Payroll Time keeping Citytime application., Help End-Users and Timekeepers correct mistakes while using Payroll Time keeping Application Citytime., Create SOP (Standard Operation Procedure)
• Ramada Hotel, Night Auditor/Front Desk Agent, 01/01/04, 12/31/05, Check-in guests, Balance the night draw against the daily intake to ensure correct financial balance, Ensure that customers receive the highest quality of service in a caring and compassionate atmosphere and recognize individuals' needs and rights., Maintain a file on Community services including transportation sources, accommodations, and referral contacts., Exercise judgment while handling guest inquiries, and respond promptly with accurate and thorough information according to the individual needs of guests.
• NewScale Digital Works LLC., Owner / Studio Manager, 01/01/03, Present, Audio Engineer, Studio Designer, Wireless Network, Musician – Session / Live Drums
• Teachers' Insurance and Annuity Association/TIAA-CREF, Production Support Specialist, 01/01/84, 12/31/03, Conducted shift turnover meetings., Supervise Production Customer Support Desk (Help Desk) in New York and Charlotte N.C., Overseen and scheduled the day to day workflow of the Production Customer Support Desk., Handle all difficult report access calls, Provide access to reporting facilities, Updated and maintained the Automated Report Maintenance database., Updated and maintained the Mobius reporting facility., Monitor and identified problems with daily/nightly batch jobs., Informed and assisted System Developers and the end users in correcting problems., Incorporated ADHOC jobs to the nightly workflow., Trained new associates on new procedures and new Reporting facilities., Trained internal/ external customers on new reporting products.
• Teachers' Insurance and Annuity Association/TIAA-CREF, Production Control Representative, 01/01/87, 12/31/99, Process Nightly Super Stream., Process and Monitor Batch job schedules, Balanced nightly General Ledger and the Premium Settlement Ledger., Balanced Monthly / Daily Settlement Checks and the Immediate Annuity Checks., Trained new Production Control Representatives on nightly mainframe workflow.
• Teachers' Insurance and Annuity Association/TIAA-CREF, Premium Settlement Clerk, 01/01/84, 12/31/87, Corrected all premium discrepancies, which also included rejected premiums., Entered data information using the Key master system., Examined and processed insurance claims from retired teachers and college professors., Completed examined reports of claims and forwarded to the processing department., Recommended claim settlement based on the investigation and calculations., Attached all supporting documents for filing and processing purposes., Coordinated with the claimant and the involved individual institutions to complete payment process.