Mark A. Smith

Four years of experience creating a productive work environment through implementation of effective and efficient strategies and satisfactory customer service for internal and external customers, utilizing the following skill sets: Quality Assurance : Customer Service Management Computer Skills Excellent verbal and written communication skills Training Team player Medical Terminology Cash Handling Resourceful professional in workforce supervision recognized for high productivity and efficient task completion. Possess strong capabilities in team leadership, operational workflow optimization, and conflict resolution. Excel in communication, problem-solving, and adaptability to ensure smooth operations and team cohesion. Committed to elevating workplace standards through proactive management and employee engagement.