Mark Austin
Concord
Summary
Dynamic Store Manager with extensive experience at Sanel Auto Parts, excelling in customer service and problem-solving. Proven track record in training staff and implementing inventory management systems, resulting in increased revenue and enhanced customer satisfaction. Skilled in multitasking and organization, ensuring efficient operations and exceptional service delivery.
Overview
10
10
years of professional experience
Work History
Store Manager
Sanel Auto Parts
09.2023 - 12.2025
- Managed daily store operations, ensuring efficient workflow and customer satisfaction.
- Trained and mentored staff on product knowledge and sales techniques.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales trends to develop strategic merchandising plans that increased revenue.
Counter Person
Sanel Auto Parts
12.2015 - 03.2019
- Assisted customers with product inquiries and selections, ensuring satisfaction and repeat business.
- Processed sales transactions accurately using point-of-sale systems, maintaining cash handling protocols.
- Maintained inventory accuracy through regular stock checks and updates in inventory management systems.
- Supported delivery operations by coordinating incoming shipments and organizing product displays.
Assistant Store Manager
Sanel Auto Parts
04.2022 - 09.2023
- Assisted in daily operations, ensuring smooth store functionality and customer satisfaction.
- Collaborated with team to manage inventory levels and optimize stock replenishment processes.
- Trained new staff on company policies and best practices for exceptional customer service.
- Implemented visual merchandising strategies to enhance product visibility and drive sales.
- Analyzed sales trends to inform inventory management decisions and promotional strategies.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Counter Person
Sanel Auto Parts
12.2019 - 04.2022
- Collaborated with team members to streamline workflow and enhance service delivery during peak hours.
- Fostered positive relationships with regular clientele by remembering their preferences along with their names.
- Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
- Performed daily opening/closing procedures diligently so as not to miss any important steps.
- Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.
Industrial Painter
Rotobec
03.2019 - 12.2019
- Applied protective coatings to metal surfaces using airless spray guns and brushes.
- Prepared surfaces by sanding, grinding, and cleaning to ensure optimal adhesion of paint.
- Operated and maintained painting equipment to uphold safety standards and operational efficiency.
- Collaborated with team members to complete projects within deadlines while maintaining quality standards.
Education
High School Diploma -
Concord High School
Concord, VTSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Customer service management
Timeline
Store Manager
Sanel Auto Parts
09.2023 - 12.2025
Assistant Store Manager
Sanel Auto Parts
04.2022 - 09.2023
Counter Person
Sanel Auto Parts
12.2019 - 04.2022
Industrial Painter
Rotobec
03.2019 - 12.2019
Counter Person
Sanel Auto Parts
12.2015 - 03.2019
High School Diploma -
Concord High School