Mark Avila
Phoenix,AZ
Summary
Dynamic Lead Fiber Optic Technician with proven expertise at JK Communications & Construction, excelling in fiber splicing and team leadership. Enhanced network reliability through meticulous installations and advanced troubleshooting. Committed to quality assurance and safety compliance, fostering strong client relationships and delivering exceptional technical training to junior technicians.
Professional fiber optic technician with solid expertise in installing, maintaining, and troubleshooting fiber optic systems. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in splicing, testing, and network optimization, reliable and results-driven with commitment to high standards.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
Lead Fiber Optic Technician
JK Communications & Construction
- Minimized signal loss by skillfully splicing and terminating various types of optical fibers.
- Provided valuable input during the planning phase by contributing expertise on fiber optic technology and capabilities.
- Streamlined project completion by effectively managing a team of junior technicians during fiber optic installations.
- Optimized system performance with thorough testing and analysis of fiber optic networks postinstallation.
- Upheld high-quality standards in all aspects of work, adhering to industry guidelines for the installation and maintenance of fiber optic systems.
- Ensured safety compliance by conducting regular inspections of installed fiber optic systems.
- Strengthened team collaboration through regular training sessions on new industry developments and best practices for working with fiber optics.
- Improved customer satisfaction with efficient installation of fiber optic equipment for residential and commercial clients.
- Reduced downtime by promptly identifying and resolving issues in fiber optic networks.
- Contributed to company reputation with professional communication skills when interfacing with clients during installations or follow-up visits.
- Enhanced network performance by installing, maintaining, and troubleshooting fiber optic systems.
- Expanded business operations by providing technical support to sales teams during client consultations.
- Supported emergency response efforts as part of a dedicated on-call rotation for urgent repairs or system outages affecting clients'' networks.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Executed all testing processes within all planned parameters to achieve accuracy and schedule targets.
- Maintained current and accurate project documentation reflecting changes made to processes, testing and procedures.
Lead Fiber Optic Technician
BPG Technology
Phoenix
08.2017 - 08.2022
- Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
- Enhanced network performance by efficiently installing and maintaining fiber optic systems.
- Upheld quality standards in all completed work by strictly following established procedures for handling delicate components such as optical fibers, connectors, and hardware devices.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Collaborated with team members to complete large-scale installation projects on time and within budget constraints.
- Contributed to successful project completion by coordinating closely with other technicians, engineers, and managers.
- Showcased strong problem-solving skills in quickly adapting to unexpected challenges during project execution, minimizing delays and maintaining overall project success.
- Improved customer satisfaction by promptly responding to service requests and providing high-quality technical support.
- Fostered strong professional relationships with clients by consistently delivering high-quality fiber optic services.
- Empowered team productivity, leading collaborative efforts to tackle complex fiber optic installation and repair challenges.
- Delivered comprehensive training to junior technicians on fiber optic technology principles and best practices.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Responded to service requests during and after business hours.
Heat Treat Operator
Phoenix Heat Treating
Phoenix, AZ
05.2014 - 01.2016
- Performed routine inspections on equipment to proactively identify potential issues before they impacted production efficiency or product quality.
- Maximized efficiency in heat treatment operations through proper equipment calibration and maintenance.
- Assisted in troubleshooting complex issues related to heat treatment procedures, contributing valuable insights towards problem resolution.
- Increased customer satisfaction with timely delivery of high-quality treated parts.
- Improved product quality by conducting thorough heat treatment processes on various metal alloys.
- Reduced waste material by implementing process improvements and reusing resources when possible.
- Trained new technicians in the fundamentals of heat treatment processes, ensuring a skilled workforce for continued success.
- Ensured accurate documentation of process parameters, enabling consistent results for future treatments.
- Stayed up-to-date on industry trends and advancements in heat treatment technology, attending relevant conferences and workshops to continually refine skills and knowledge.
- Resolved minor problems with manual techniques such as grinding off burs and buffing pieces.
- Reviewed work orders to identify desired processing plans, temperatures and cycle requirements to produce optimal products.
- Prepared and tended die-quenching machines to prevent warping of products.
Education
High School Diploma -
Science And Humanities
Phoenix, AZ03.2013
Skills
- Fiber optic terminations
- Fiber splicing expertise
- Safety compliance
- Continuous improvement mindset
- Quality assurance standards
- Fusion splicing proficiency
- Fiber optic connectors
- Technical training delivery
- Team leadership experience
- Emergency restoration planning
- OTDR operation mastery
- Advanced troubleshooting
- Cable installation
- Teamwork
- Problem-solving
- Multitasking
- Reliability
- Excellent communication
- Effective communication
- Adaptability
Certification
FOSP ETA INTERNATIONAL certification
Timeline
Lead Fiber Optic Technician
BPG Technology
08.2017 - 08.2022
Heat Treat Operator
Phoenix Heat Treating
05.2014 - 01.2016
Lead Fiber Optic Technician
JK Communications & Construction
High School Diploma -
Science And Humanities