Summary
Overview
Work History
Education
Skills
Public Service
Timeline
Generic

MARK A. WISE

Flower Mound,TX

Summary

Seeking a position on a high performing team that enables me to use my Sales, Customer Service, Technical and Leadership skills to maximize company revenue while exceeding customer expectations.

Sales professional prepared to excel in this role with strong background in technical sales and client relationship management. Skilled in solution-based selling, technical presentations, and product demonstrations. Known for fostering team collaboration and adapting to changing needs, consistently delivering on targets. Proven ability to translate complex technical concepts into actionable strategies.

Overview

36
36
years of professional experience

Work History

Solutions (Sales) Engineer

DZS, INC
01.2022 - Current
  • HQ Based Sales Engineer supporting Direct customers in the US Southeast and Southwest Territories, and Supporting all US Based Channel Partners with Go-to-Market activities, training and assistance to drive sales through the partners
  • Supported Account Managers with technical presentations, customer calls, customer quotations and field minor support issues
  • Provided Periodic Technical Product Updates to Channel Partner Sales and Technical Teams
  • Provided All POC Lab Pre-Testing and staging of DZS Optical Networking Products (CWDM, DWDN), Including ROADM, OFA, Mux/Demux, and MNS Applications
  • Work with R&D PLM and Engineering to resolve all issues
  • Customer Design and implementation assistance with GPON, XGSPON (OLT) and CPE (ONT) products prior to customer testing to ensure a smooth and productive POC
  • Assist with Partner RFPs and Partner customer sales calls to ensure successful sales
  • Assist with Tradeshows to promote DZS Access and Optical products within our own booth as well as customer booths
  • Work with Marketing to update and provide HQ Customer Demonstrations in our DZS Experience Center in Plano, TX
  • Assist Operations and Account Executives and promote product maintenance renewals and professional service engagements to drive added revenue streams
  • Worked with Engineering Peers to assist on-site lab and equipment demonstrations for their field opportunities
  • Assist with Mentoring new SEs to the team

Director of Operations

Wise Advantage Group
01.2015 - 01.2022
  • Company Overview: Real Estate Service Provider with $23M in annual sales specializing in Residential Real Estate Services
  • Performance management agents by tracking individual/team goals, scheduling internal and external meetings and training to ensure consistent agent production
  • Incorporate new technologies, applications and policies to ensure an ever-i positive improving customer experience to create customers for life
  • Developed employee contracts to ensure business requirements and business process continued to be followed
  • Forecast periodic and annual sales goals and projections including strategy to improve conversion rates while focused on the client experience
  • Negotiate marketing contracts, analyze ROI on marketing budget, and make recommendations for continuous improvement
  • Analyze and report sources of business including revenue generated and costs to acquire clients
  • Mentor subordinates and identify KPIs to ensure individual and company goals are met using newly developed applications
  • Real Estate Service Provider with $23M in annual sales specializing in Residential Real Estate Services

Systems Engineer III

Cisco Systems
01.2000 - 01.2015
  • Company Overview: Cloud and Managed Service Provider Channels Sales – Routing and Switching, Unified Communications, Webex, Optical Transport, and Internet Security with ultimate customer service and client retention
  • Provided training courses with Partner Technical Engineers on new products and technologies
  • Supported clients as the Technical Liaison between Cisco Business Units and client business and technical teams
  • Analyzed, prioritized and developed a system to manage $1M training budget to facilitate just-in-time training based on new product implementation rollout
  • Negotiated an average of 50% discount from training partners based on consolidation and commitment of training spend
  • Analyzed inefficiencies and duplicity in client support and developed technical training course outlining how to engage tactical support groups allowing my team to focus on strategic higher revenue generating activities
  • Determined customer/partner network requirements to design efficient, cost-effective solutions and present findings to partner management either by RFQ or presentation/demonstration
  • Cloud and Managed Service Provider Channels Sales – Routing and Switching, Unified Communications, Webex, Optical Transport, and Internet Security with ultimate customer service and client retention

Supervisor, Engineering and Installation

Hekimian Laboratories
01.1989 - 01.2000
  • Supervise Central Office Engineering & Installation activity for Southwestern Bell Telephone, SBC Telecom, GTE, USWEST and many smaller telecommunication companies
  • Reporting current and planned revenue projections on $800K in annual revenue
  • Project managed special customer engineering projects to meet tight deadlines and client expectations, while engaging and escalating issues while ensuring all are informed of project status
  • Worked with key internal and external stakeholders to ensure alignment and project governance
  • Analyzed manpower and capital equipment needs for budgeting and forecasting purposes
  • Led and in charge of scheduling a team of eight Engineers and up to 80 installation contractors
  • Negotiated contractor pool with multiple companies resulting in a 60% cost savings
  • Assisted in implementing company-wide standards documentation resulting in ISO 9001 certification

Education

associate degree - Specialized Technology, Electronic & Computer Engineering

Electronic Institutes
Middletown, PA
01.1989

Skills

  • Relationship building
  • Sales closing
  • Presentation skills
  • Customer support
  • Sales team support
  • Technical consulting
  • Product demonstration
  • Solution selling
  • CRM software
  • Sales proposals
  • Sales process engineering
  • Teamwork and collaboration

Public Service

  • Town of Flower Mound, TX, Councilmember & Deputy Mayor Pro Tem, 01/2011, 12/2016, Non-compensated Position – Elected Official for the Legislative Branch of Municipal Government (Policy Creation)., Elected with 93% of the vote and re-elected unopposed. Selected from 17 candidates to complete unexpired term due to Councilmember vacancy., Negotiated $3 billion in new projects focusing on Design Standards to achieve growth while maintaining the desirable aesthetics. Responsible for approving Economic Development incentives in excess of $40M., Conceived and implemented a master project plan for all strategic planning initiatives, which increased visibility across the Town’s departments., Promoted Flower Mound to hotel developers bringing the first ever hotel to Flower Mound., Advocated the need for a new senior center and closely worked with architects to ensure the facility met both the immediate and long-term needs of the community., Partnered with Community Leaders, Educators, Business Owners and Residents to promote and maintain the Flower Mound lifestyle that has ranked Flower Mound as one of the top 10 places to live in the nation several years in a row., Identify responsibilities for Executive staff of four plus 60-70 Boards and Commissions members., Developed new interview process for Boards and Commissions appointments, which shortened process by 90%.
  • Town of Flower Mound, TX, Director – Community Development Corporation, 01/2012, Present, Non-compensated Position – Board of Directors Appointed by the Mayor of Flower Mound., Deliberate, prioritize and approve funding for all parks projects contained in a $22M budget.
  • Greater Lewisville Association of Realtors, Director – Board of Directors, 01/2016, Present, Non-compensated Position – Board of Directors Elected by the 1400 members of the association., Analyze, deliberate and direct the vision of the association.
  • North Central Texas College, Curriculum Technical Advisor, 01/2013, 12/2018, Non-compensated Position – Recruited by Director of Curriculum during Cisco Lab dedication., Officiator at North Central Texas College’s Cisco Lab dedication., Advise curriculum department of emerging technology and facilitate its inclusion in the curriculum., Analyzed and recommended soft skills and presentation skills to be included in degree plans for technology disciplines to enhance the overall skills of the graduating student.

Timeline

Solutions (Sales) Engineer

DZS, INC
01.2022 - Current

Director of Operations

Wise Advantage Group
01.2015 - 01.2022

Systems Engineer III

Cisco Systems
01.2000 - 01.2015

Supervisor, Engineering and Installation

Hekimian Laboratories
01.1989 - 01.2000

associate degree - Specialized Technology, Electronic & Computer Engineering

Electronic Institutes
MARK A. WISE