Mark Ayala

• Maintained current understanding of company offerings to better serve customers and team members.
• Enhanced leadership abilities through training and hands-on task completion.
• Conducted performance appraisals to monitor employee progress.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Trained new hires on company policies and procedures.
• Engaged in customer service initiatives to improve client satisfaction levels.
• Learned company processes, procedures and employee role functions.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Developed and implemented training plans for new employees.
• Assigned work and monitored performance of project personnel.
• Interviewed prospective employees and provided input to HR on hiring decisions.

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