Mark Bafia
St. Petersburg,FL
Summary
- Seasoned individual with demonstrated track record of providing excellent customer service, ensuring customer satisfaction, and maintaining a professional atmosphere.
- I have excellent communication, interpersonal, and problem-solving skills. Committed to delivering an outstanding dining experience to each and every customer.
- Responsible student with good judgment, time management, and a flexible schedule. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks.
- Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
18
18
years of professional experience
Work History
Bartender/Server
Ricky T's
01.2021 - 03.2022
- Checked in with dozens of families throughout meal service, replenishing drinks and catering to additional requests
- Greeted and accommodated guests, building positive experience from first interaction
- Prepared and served food and beverages to customers.
- Coordinated with other employees to facilitate a fast paced and efficient environment.
Bartender
Jimmy B's
01.2014 - 10.2021
- Interacted with over 100 guests a day, in a, in a manner that was conducive to a returning loyal customer base.
- Conducted regular inventory count to keep bar and drink supplies stocked.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed strict recipes and drink measurements to minimize product used.
Server
Tradewinds Hotel
01.2013 - 01.2014
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Server/Manager
Aurelio's Pizza
08.2011 - 08.2012
- Led team of servers to consistently meet customer service and sales targets.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
Quality Control Inspector
PSA
04.2009 - 04.2010
- Communicated with production team members about quality issues.
- arrived at the Ford Assembly plant and to identify and resolve defects, improving quality standards. performed root cause analysis
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
Car Salesman
Frankie's Auto Sales
05.2004 - 05.2005
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
Education
Some College (No Degree) -
St. Petersburg College
St. Petersburg, FLSome College (No Degree) - Information Technology
Indiana University
GarySkills
- Hospitality Service Expertise
- Service Prioritization
- Patron Experiences
- Conflict and Complaint Resolution
- Guest Satisfaction
- Cash Register Operations
- Courteous Phone Demeanor
- Guest Inquiries
Timeline
Bartender/Server
Ricky T's
01.2021 - 03.2022
Bartender
Jimmy B's
01.2014 - 10.2021
Server
Tradewinds Hotel
01.2013 - 01.2014
Server/Manager
Aurelio's Pizza
08.2011 - 08.2012
Quality Control Inspector
PSA
04.2009 - 04.2010
Car Salesman
Frankie's Auto Sales
05.2004 - 05.2005
Some College (No Degree) -
St. Petersburg College
Some College (No Degree) - Information Technology
Indiana University