Mark Bailey

• Monitor and verify outbound shipments to ensure trucks are loaded accurately, safely, and according to established loading procedures.
• Inspect freight and inventory prior to loading to confirm correct quantities, labels, destinations, and shipment documentation.
• Coordinate with warehouse associates and loading teams to ensure freight is properly organized and positioned for transportation.
• Perform quality-control checks throughout the loading process and identify discrepancies, damaged freight, or loading errors before trailers depart.
• Investigate inventory and loading discrepancies and communicate issues to appropriate leadership for resolution.
• Maintain accurate inventory and shipment records while ensuring compliance with company procedures and safety standards.
• Assist with resolving operational issues and preventing recurring loading and inventory errors through attention to detail and follow-up.
• Support efficient daily warehouse operations by prioritizing workload and ensuring shipments are completed accurately and on schedule.

• Processed online customer orders accurately and efficiently while meeting productivity and fulfillment expectations.
• Picked merchandise throughout the store and fulfillment areas according to customer orders and established procedures.
• Verified products, quantities, and order details to ensure accuracy before orders were prepared for pickup or shipment.
• Prepared and packaged merchandise for customer pickup and delivery while maintaining product quality.
• Palletized and organized completed orders for efficient staging and transportation.
• Maintained a clean, organized, and safe work area while following company safety and operational procedures.

● Assisted the Grocery Manager with daily department operations, ensuring excellent customer service, product availability, and compliance with company standards.

● Supervised, trained, and coached grocery associates to improve productivity, teamwork, and customer satisfaction.

● Coordinated stocking, replenishment, merchandising, and product organization to maintain a well-stocked and attractive grocery department.

● Monitored inventory levels, conducted product counts, and helped reduce out-of-stocks, shrink, and product waste.

● Ensured proper rotation of merchandise, including adherence to FIFO (First In, First Out) procedures and product freshness standards.

● Assisted with receiving deliveries, verifying shipments, and ensuring products were stored safely and efficiently.

● Supported scheduling, task delegation, and daily workload planning to maintain smooth department operations.

● Followed food safety, sanitation, and workplace safety procedures to protect customers and associates.

● Addressed customer concerns, resolved operational issues, and maintained strong relationships with customers and team members.

● Collaborated with store management to achieve sales goals, improve department performance, and maintain company standards.

Maintained a safe working environment for all associates and customers

• Assisted store management with daily operations, ensuring departments maintained company standards for customer service, productivity, safety, and presentation.
• Supervised and supported associates by assigning daily tasks, monitoring performance, providing coaching, and following up to ensure completion.
• Trained and developed associates to improve performance and prepare employees for additional responsibilities and advancement.
• Addressed customer concerns and operational issues promptly while maintaining a professional and customer-focused environment.
• Monitored inventory, merchandise, and operational processes to identify discrepancies and areas requiring improvement.
• Conducted audits and reviewed operational data to maintain accuracy, compliance, and company standards.
• Collaborated with store leadership to implement process improvements and resolve operational challenges.
• Supported staffing, scheduling, workload management, and prioritization of daily store activities.
• Maintained strong communication with associates, management, and customers to ensure efficient store operations.
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• Managed department associates to maintain sales floor standards, service quality, and daily workflow consistency.
• Trained team members on merchandising, stocking, and customer service procedures to improve execution accuracy.
• Monitored inventory levels and coordinated replenishment to support product availability and reduce out-of-stocks.
• Executed planograms and zone changes to align department presentation with company merchandising standards.
• Enforced safety, compliance, and loss prevention procedures across department operations and associate activities.
• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
• Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.

• Led customer service desk operations, resolving escalations and reinforcing service standards across front-end teams.
• Trained associates on returns, exchanges, price adjustments, and policy compliance to improve transaction accuracy.
• Coordinated staffing schedules and daily coverage to maintain efficient customer support during peak traffic.
• Monitored service metrics and identified workflow gaps to strengthen response times and customer satisfaction.
• Managed cash handling, register procedures, and service desk controls to protect accuracy and shrink prevention.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
• Increased team productivity by providing ongoing training and support to customer service representatives.
• Improved team morale by establishing recognition program for exceptional customer service.

• Processed cash, credit, debit, and digital transactions accurately at checkout.
• Scanned merchandise and checked prices to confirm correct transaction totals.
• Helped customers with returns, exchanges, and receipt questions.
• Kept register drawers balanced and fixed payment differences promptly.
• Trained new cashiers on register procedures, service standards, and front-end policies.
• Supported self-checkout operations by guiding customers and resolving issues.
• Assisted customers with inquiries and delivered service that generated positive shopper feedback.