MARK BAIRD
Lancaster,USA
Summary
Accomplished Vice President with extensive experience in strategic planning, financial management, and team leadership. Expert in executing operational enhancements to boost productivity and profitability. Proven track record in cultivating strong relationships with stakeholders, partners, and clients while achieving significant business outcomes.
Overview
34
34
years of professional experience
Work History
Vice President - Administration
AmWest, Inc.
North Hollywood, CA
01.2017 - Current
- Delivered executive consultation services, enhancing revenue cycle, compliance, and operational efficiency.
- Developed long-range business growth plans, resulting in increased annual sales.
- Oversaw technological enhancements, reducing waste and eliminating operational bottlenecks.
- Evaluated organizational performance, implementing corrective action plans for structural issues.
- Collaborated with executives to establish long-term strategies and company policies.
- Provided credible analyses on budgets and market trends to support CEO decisions.
- Participated as tactical partner in assessing regulatory impacts on corporate planning.
- Organized and directed administration functions, ensuring alignment with key performance indicators.
Subject Matter Expert-EMS Revenue Cycle & Compliance
Siemens Healtheneers
Erlangen, Germany
01.2021 - 01.2023
- Provide executive and corporate level consultation services in compliance and revenue cycle processes to assist Siemens in introducing a new medical device to the pre-hospital market.
- Prepared educational materials for Siemens to provide to customers instructing them on the regulatory and compliance issues on their potentially billing for the use of this new medical device.
Director - Revenue Cycle & Compliance Operations
AmWest, Inc.
01.2014 - 01.2017
- Provided executive direction to revenue cycle and compliance operations to maximize cash flow and ensure regulatory adherence.
- Established key performance indicators for operations, revenue cycle, and compliance to identify trends and address issues.
- Increased annual gross revenue by 312% through enhanced call volume and optimized revenue cycle processes.
- Developed and implemented a compliance auditing program for random claim sampling to meet CMS and OIG mandates.
- Achieved successful outcomes in ZPIC and TPE audits with minimal claim denials.
- Analyzed industry trends to guide strategic business decisions.
- Streamlined reporting processes to enhance decision-making efficiency.
- Recruited, trained, supervised, and mentored staff members to foster professional development.
Operations/Revenue Cycle Manager - Chief Compliance Officer
Trans Life Ambulance
Van Nuys, CA
01.2009 - 01.2014
- Responsible for the development and implementation of a compliance and auditing program by which a random sample of each week's claims were entered into the program to ensure compliance with CMS and OIG billing/compliance mandates relating to ambulance services; and to develop documentary evidence of the existence of an in-house compliance program.
- Direct HR, operations, compliance, and revenue cycle functions for this growing ambulance service provider.
- Administer revenue cycle processes, ensure contractual compliance, review medical claims prior to submission, and investigate and resolve reimbursement issues.
- Recruit, hire, train, discipline, and oversee personnel in line with all local, state, and federal statutes, regulations, and ordinances.
- Develop and implement new programs, including blood borne pathogens, HIPAA, and back safety training, as well as comprehensive corporate safety, health, and risk management program.
Director of Operations - Chief Compliance Officer
FIRSTMED Ambulance Services, Inc.
North Hollywood, CA
01.2008 - 01.2009
- Oversaw daily operations for leading ambulance services provider, ensuring high-quality service delivery.
- Managed logistics and resource allocation for emergency response teams to optimize response times.
- Developed and implemented operational policies to enhance efficiency and safety protocols.
- Coordinated comprehensive training programs for staff on safety and operational procedures.
Revenue Cycle Manager
General Home Pharmacy
Westlake Village, CA
01.2005 - 01.2008
- Oversaw all Medicare claims, collections, insurance audits, and appeals on denied claims for this specialty pharmacy, including both pharmaceutical and durable medical equipment claims.
- Tracked all revenue activity to quickly identify and address potential issues.
Director of QA & Revenue Cycle Services / Safety & Risk Manager
Golden Empire Management Services
Bakersfield, CA
01.1999 - 01.2005
- Led 15 business office staff in the preparation, submission, and follow-up on insurance claims and other administrative procedures; personally managed appeals process for denied claims for large multi-site medical transportation provider.
- Provided revenue cycle management for large emergency medical physician group with whom we were contracted with to provide billing services.
- Managed Quality Assurance Department responsible for clinical treatment and protocol compliance issues for more than 200 EMTs, paramedics, dispatchers, and flight nurses.
- Implemented comprehensive corporate safety, health, and risk management program.
Business Services Manager
Doctor's Ambulance
Laguna Hills, CA
01.1996 - 01.1999
- Expertly managed 5 business office personnel in all day-to-day activity; reviewed all insurance claim forms prior to submission.
- Prepared, submitted, and followed up on all appeals for denied insurance claims.
Quality Assurance Coordinator
Metropolitan Ambulance Services Trust
Kansas City, MO
01.1992 - 01.1996
- Diligently investigated and resolved allegations of misconduct, medical errors, and/or medical incompetence of field staff for this major metropolitan ambulance service responding to 65,000 calls per year.
- Assisted with trials and implementations of new equipment, medications, and procedures.
Education
Master of Science - Management with Concentration in Health Care Management
Purdue Global University
West Lafeyette, IN01.2013
Bachelor of Science - Management with Concentration in Health Care Management
Purdue Global University
West Lafeyette, IN01.2010
Mobile Intensive Care Paramedic -
Stanford University Hospital
Palo Alto, CA01.1989
Skills
- Executive consultation
- Strategic planning
- Revenue cycle management
- Compliance auditing
- Budget analysis
- Operational efficiency
- Regulatory compliance
- Team leadership
Timeline
Subject Matter Expert-EMS Revenue Cycle & Compliance
Siemens Healtheneers
01.2021 - 01.2023
Vice President - Administration
AmWest, Inc.
01.2017 - Current
Director - Revenue Cycle & Compliance Operations
AmWest, Inc.
01.2014 - 01.2017
Operations/Revenue Cycle Manager - Chief Compliance Officer
Trans Life Ambulance
01.2009 - 01.2014
Director of Operations - Chief Compliance Officer
FIRSTMED Ambulance Services, Inc.
01.2008 - 01.2009
Revenue Cycle Manager
General Home Pharmacy
01.2005 - 01.2008
Director of QA & Revenue Cycle Services / Safety & Risk Manager
Golden Empire Management Services
01.1999 - 01.2005
Business Services Manager
Doctor's Ambulance
01.1996 - 01.1999
Quality Assurance Coordinator
Metropolitan Ambulance Services Trust
01.1992 - 01.1996
Master of Science - Management with Concentration in Health Care Management
Purdue Global University
Bachelor of Science - Management with Concentration in Health Care Management
Purdue Global University
Mobile Intensive Care Paramedic -
Stanford University Hospital
Affiliations
- Member, American College of Healthcare Executives (ACHE)
- American Ambulance Association (Payer Issues Committee, Data Task Force)
- California Ambulance Association (Human Resources Committee, Payer Issues Committee)