Mark Baker
Washington,DC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Hostess Manager
IHOP
Washington, DC
08.2005 - Current
- Maintained a clean and organized work environment for the hostesses at all times.
- Enforced compliance with industry standards and led hostesses in commitment to quality service.
- Coached staff on strategies to enhance performance and improve customer relations.
- Developed and implemented policies, procedures, and standards for the hostess team to ensure efficient restaurant operations.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Answered telephone to provide dining information and take reservations.
- Oversaw food preparation, production and presentation according to quality standards.
- Increased restaurant sales through top-quality reception, greeting and seating service.
- Resolved problems or concerns to satisfaction of involved parties.
- Oversaw training of new hires in food safety protocols.
- Trained new employees to perform duties.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Assisted with hiring decisions by interviewing prospective candidates and making recommendations based on their qualifications.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Education
U.S. Army
Fort Knox, KY08-1985
High School Diploma -
Nettle Lee Roth High School
Dayton, OH05-1981
Skills
- Takeout Order Processing
- Resource Allocation
- Relationship Building
- Expense Tracking
- Staff Supervision
- Money Handling
- Safe Food Handling
- Inventory Management
- Problem-Solving
Timeline
Hostess Manager
IHOP
08.2005 - Current
U.S. Army
High School Diploma -
Nettle Lee Roth High School