Mark Balderas
San Antonio,TX
Summary
Committed to delivering exceptional results through teamwork and problem-solving.
Attentive individual with drive to work in fast-paced environments. Engaging demeanor with great communication skills.
Offering reliable and adaptable approach, eager to learn and develop in service-focused environment. Brings ability to comprehend and apply new knowledge quickly, especially in customer interactions and problem-solving. Ready to use and develop communication and organizational skills in customer service assistant role.
Diligent Service Assistant with proven track record in customer support and service efficiency. Known for enhancing customer satisfaction and streamlining processes. Proficient in managing client interactions and resolving issues promptly.
Already experienced with this position for two years with a very firm gasp of understanding what this position needs and demands.
Overview
13
13
years of professional experience
Work History
Volunteer
Multiple Work Sites
01.2013 - 12.2025
- Have volunteered throughs the years helping different company's and organizations and schools to help with services needed. Examples include helping at my local church for service, my elementary school with bingo nights, Boy scouts, concession stands for sport games, planting and cleaning the scholl of trash. Have also helped at the food bank before packing supplies during need. Helped out in Houston Texas during the 2017 hurricane flood with supplies, Have done plenty of environment cleaning during high school. Have helped at other schools before such as Holy Cross high school, did multiple cleaning projects for Boy Scouts throughout the years. Have also helped at the Salvation Army with painting, cleaning and organizing items.
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Represented organization positively and professionally while providing community with much-needed services.
- Communicated with staff members to stay informed about volunteer opportunities and events.
HEB Employee
HEB Store
08.2022 - 12.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues to any service quickly to keep satisfaction up.
- Analyzed customer feedback to identify areas for improvement, along with other issues concerning the store such as spills, water damage, etc.
- Collaborated with team members to improve overall customer experience and boost company reputation to ensure HEB continues to be a huge staple not just in Texas, but in the world.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service. Already got familiar with a lot of locals and regular shoppers that have gone for years. Made many new friends and old ones to grew a community and bond with not just the store, but the people around no matter their situation and backgrounds.
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure. Had many great talks with customer's of all ages about life, to encourage them through rough times.
- Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.
- Maintained clean and organized work environment to maintain customer safety and satisfaction for the company to be proud of.
- Always kept a fast and quick pace throughout the work shift to ensure lines continued to flow no matter how busy times became while also ensuring a high quality product without any sloppy play.
- Always worked hard no matter what environment had occurred during shift, Busy or slow, my motivation and will always stayed true and strong.
- Always ready to work in any weather environment during shift no matter what. Worked in light rain to heavy rain with lighting outside without slowing down, evening standing in the heavy rain just to ensure that a customer was helped completely. Cold or Hot, doesn't matter at all to my work outcome. I am Always ready to work.
- A high level of work experience with everything relating to the job description, can work inside-outside at register or at shelf's. Can multi-task well at anything needed that fits the job description.
- Managed hundreds of customers a day for nearly three years without ever getting into any dispute or fight or bad mouthing. Have always kept a good relationship with everybody including work mates, and managers.
Education
Associate of Science - Biology
Palo Alto College
San Antonio, TX06-2025
High School Diploma -
Central Catholic High School
San Antonio, TX06-2020
No Degree -
St John Bosco Elementary School
San Antionio, Texas06-2016
Skills
- Exceptional customer service
- Time Management
- Inventory Management
- Team Collaboration
- Product Knowledge
- Data Analysis
- Problem Solving
- Friendly, positive attitude
- Multitasking Abilities
- Face paced worker
- Respectful & Thoughtful
- Organizational skills
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Calm under pressure
- Customer relations
- Decision-making
- Active listening
Accomplishments
- Collaborated with team of four in the development of multiple High school projects beautification.
- Completed an Degree of Science.
- Achieved results by completing game testing with accuracy and efficiency.
Timeline
HEB Employee
HEB Store
08.2022 - 12.2024
Volunteer
Multiple Work Sites
01.2013 - 12.2025
Associate of Science - Biology
Palo Alto College
High School Diploma -
Central Catholic High School
No Degree -
St John Bosco Elementary School