Mark Banaag

• Head Cashier / Front End Supervisor / Order Fulfilment Associate (Nov 17, 2020 – Present) 303 35th Ave SE, Puyallup, WA 98374 (253)770-9600

● Train new associates with day-to-day responsibilities.

● Responsible for all money related transactions (Cash registers / money machines).

● Coordinates opening and closing protocols with store Managers. ● Assist different types of clients with personal or large scale projects. ● Collaborates different type of strategies that target better profit. ● Keeping products stocked that are near the registers/front end. ● Help maintains good working order for hardware (registers, printers, computers, internet connections).

Assistance Operations Manager (Feb 27, 2023 – Mar 28, 2025) 2932 142nd Ave E Sumner, WA 98390

• Manage several accounts daily that are housed at out Sumner locations. o To name a few: Walmart, Home Depot, Castlery, Harbor Freight, Crate & Barrel, Isuzu, Heineken.

• Assisted with the inbound and outbound containers/trailers and made sure there everything is processed seamlessly.

• Communicate with our internal teams, vendors and POC from the ports.

• Lead a team of 50 – 90 associates daily to tackle the workload assigned.

• Focused on the Maersk SOP and processes which targeted KPIs along with keeping a good relationship with our clients and vendors.

• Monitored the facility and equipment so that everything is in working order and safe. • Ordered supplies and kept stock of all items needed for the different accounts.

Material Handler - Allegiance Lead / Onsite Rep (March 2021 – Feb 2023) 13704 24th St E, Sumner, WA 98390 (253)750 – 0046 (Agency Office) 2932 142nd Ave E Sumner, WA 98390 (Work location)

• Monitoring processes for unloading/loading trailers.

• Keeping all teams safe and making sure that daily production is met.

• Track all documents and paper work for all containers.

• Give full reports to supervisors (incidents / challenges / daily performance).

• Checking on dock equipment and making sure that they are in working order.

• Conducting intake meetings with clients to agree on qualification criteria for candidates.

• Assessing new hires with onboarding tasks and training them their daily responsibilities.

• Make sure to touch base with all GLs on the floor as this helps open a great work-related relationship.

Tier 2 – Project Manager/Coordinator (July 2019 – Oct 21, 2020) Cognizant, McKinley Hill, Taguig

● Pure back-office work that is responsible for localizing (translating from English to over 75 different languages) all products under Google worldwide.

● We are responsible for creating and delivering projects to internal Google employees or companies affiliated/partnered with Google. ● Our main goal is that all Google products are uniformed throughout regardless of language.

● Tedious workload due to specified due dates and the gravity of resources that need to be orchestrated.

● Manage over 100 different employees from different continents.

Tier 2 – Senior Account Specialist (September 11, 2017 – July 2019) Cognizant, Mckinley Hill, Taguig

● Google Home technical support (80% calls / 20% chat).

● Assist customers with setting up a Google Home smart speaker (basic setup, advance setup to create a smart home).

● Interact with partners and help align their products with the Google Home (ex; GE, Nest, Philips Hue, etc.).

● Conducted training for home integration and new launched supported devices/apps.

● Help improve process flow for better results.

● Assist in supervising 20 - 30 tech agents.

● Engaged with the client with regard to common challenges and how to overcome them.

Tier 2 – Customer Service Representative (Mar 6, 2017 – Sept. 11, 2017) Convergy's Philippines, Alabang

● Business consultant for Records Management / Shredding / Compliance.

● Account Manager (Private Companies / Enterprises).

● Voice 50% / Email 50% Customer support.