Mark Bates
Mavis Tires & Brakes
Tampa,FL
11
Years of experience
Qualified service professional with solid background in managing service operations and enhancing customer satisfaction. Successfully led teams to streamline workflows and improve service delivery. Demonstrated leadership and problem-solving skills in high-pressure environments.
Work History
1 Year 4 Months
05.2025 - 09.2026
1 Year 4 Months
Store Manager
Mavis Tires & Brakes | Gibsonton, FL
05.2025 - 09.2026
- Collaborated with marketing teams to execute promotional campaigns, driving foot traffic and increasing sales volume.
- Managed vendor relationships to negotiate favorable terms and optimize product assortment for the store.
- Managed inventory control, cash control, and store opening and closing procedures.
2 Years 9 Months
08.2022 - 05.2025
2 Years 9 Months
Physical Security Officer
Platinum Group Security | Lakeland, FL
08.2022 - 05.2025
- Ensured a secure environment through continuous CCTV monitoring and timely response to alarms.
- Enhanced building security by conducting regular patrols and identifying potential risks.
- Assisted in emergency response situations by coordinating with local law enforcement agencies.
- Managed visitor registration processes efficiently, verifying identification credentials before granting access permissions according to established protocols.
- Improved overall safety for employees and visitors by enforcing strict adherence to company policies and procedures.
3 Years 2 Months
06.2019 - 08.2022
3 Years 2 Months
Service Manager
Tire Kingdom | Tampa, FL
06.2019 - 08.2022
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
3 Years 3 Months
03.2016 - 06.2019
3 Years 3 Months
General Service Technician
Tire Kingdom | Tampa, FL
03.2016 - 06.2019
- Consistently met deadlines for completing repairs or maintenance tasks without sacrificing quality of workmanship or customer satisfaction levels.
- Enhanced team productivity by collaborating closely with colleagues to complete repairs quickly and accurately.
- Assisted in inventory management, ordering parts as needed and maintaining an organized stockroom for easy access during repairs.
- Maintained a clean and organized workspace to maximize efficiency and ensure the safety of all technicians.
- Completed detailed inspection reports, identifying necessary repairs or maintenance items for customers.
- Provided mentorship to junior technicians, sharing knowledge and expertise to support their professional development.
Education
No Degree - Criminal Justice
Everest University | Tampa, FL
High School Diploma
Gulf High School | New Port Richey, FL | 06-2004
Skills
Proactive attitude
Detail-oriented
Multitasking and organization
Problem-solving
Customer service
Continuous improvement
Trustworthy and honest
Works well under pressure
Accomplishments
My biggest accomplishment was ascending to the position of Store Manager with Mavis Tires & Brakes through my sales experience and skills I've learned from great previous leadership. At the South Tampa Tire Kingdom location, I was the only one to ascend from entry level General Service Tech to the position of Service Manager at one store.
Timeline
Store Manager
Mavis Tires & Brakes
05.2025 - 09.2026Read more
Physical Security Officer
Platinum Group Security
08.2022 - 05.2025Read more
Service Manager
Tire Kingdom
06.2019 - 08.2022Read more
General Service Technician
Tire Kingdom
03.2016 - 06.2019Read more
Everest University - No Degree, Criminal Justice
Read more
Gulf High School - High School Diploma,
Read more