Award-winning community theater director; past President of the Quannapowitt Players; former Director of the Distinguished Achievement and Special Honors program for the Eastern Massachusetts Association of Community Theater; Little League Manager; softball, tennis, and play-writing.
Hi, I’m
Mark Baumhardt
Wakefield,MA
Summary
An exceptional communicator with a team-first attitude and a proven ability to motivate. Especially skilled at building productive, loyal, and meaningful relationships with clients and staff. Demonstrated expertise in resource allocation, process optimization, and strategic planning.
Overview
24
years of professional experience
Work History
InsideTracker
Director of Project Management/Business Analyst/ScrumMaster
08.2021 - 11.2025
Job overview
- Tripled productivity by cultivating a team environment
- Improved deliverable quality by developing concise user stories
- Initiated communication streams with key stakeholders to facilitate product improvements
- Advanced customer service issues into actionable solutions
- Actuated business requests into deliverable product features
- Boosted quality assurance team efficiency and quality
- Industry leader in science-backed health recommendations to live a healthier, longer life
- Developed and implemented project management frameworks that enhanced operational efficiency.
- Led cross-functional teams to deliver complex projects on time and within budget.
Publishers Clearing House
Lead Project Manager/Business Analyst
09.2015 - 08.2021
Job overview
- Developed detailed user stories that result in on-time and on-budget deliverables.
- Spearheaded new feature initiatives designed to improve user experience and increase ROI.
- Oversaw quality assurance implementation and execution resulting in measurable product defect reduction.
- Engaged local and offshore development teams with milestone challenges and stretch goals.
- Created product roadmaps and release targets resulting in accurate release planning.
- Communicated with multiple stakeholders to maintain business objective alignment.
- The leader in free-to-play, chance-to-win digital entertainment.
CBI|Advansar
Senior Program Manager
09.2013 - 05.2014
Job overview
- Conducted comprehensive market research on healthcare trends and developed conference content
- Recruited speaker faculty of sixteen per conference.
- Managed lead project teams including: marketing manager, delegate sales, sponsorship, operations manager, and customer service representative.
- Worked closely with internal stakeholders to market conferences, reduce costs, and maximize revenue.
- Edited promotional content for external outreach.
- Administrated two-day on-site conferences which included; speaker facilitation, AV set-up and maintenance, and conference participant support.
- The leader in conferences for the pharmaceutical industry.
Research Data Technology, Inc.
Senior Project Manager
01.2002 - 03.2013
Job overview
- Offered creative and valuable assistance in questionnaire development and implementation.
- Generated comprehensive project budgets and insured that projects were completed within budget.
- Managed multiple outside vendors, such as sample providers and translation services and supervised five web developers
- Developed and implemented quality control standards that improved questionnaire accuracy and ensured timely delivery.
- Increased online business by 15% over a three-year period while retaining a loyal customer base of six key accounts.
- Worked with other project managers to improve company-wide system checks and efficiencies.
- Leading provider of internet research services, data management, and data reporting.
Education
Boston University
Bachelor of Science from Journalism, English minor
05-1988
Skills
- Agile methodologies
- Proficient in Jira
- Business analysis
- Team leadership
- User story development
- Cross-functional collaboration
- Feature prioritization
- Project management
- Process optimization
- Verbal and written communication
- Relationship building
- Coaching and mentoring
Accomplishments
Process Improvement - Led a team of 20 off-shore developers and quality assurance engineers to triple productivity and to improve quality.
Interests
Timeline
Director of Project Management/Business Analyst/ScrumMaster
InsideTracker
08.2021 - 11.2025
Lead Project Manager/Business Analyst
Publishers Clearing House
09.2015 - 08.2021
Senior Program Manager
CBI|Advansar
09.2013 - 05.2014
Senior Project Manager
Research Data Technology, Inc.
01.2002 - 03.2013
Boston University
Bachelor of Science from Journalism, English minor