Mark Baxter
Dallas,TX
Summary
Dynamic leader with a proven track record at Andrews Distributing, excelling in customer engagement and relationship management to drive revenue growth. Leveraged expertise in PowerPoint and Excel to analyze and present data, achieving significant market penetration. Skilled in conflict resolution and project planning, fostering team efficiency and client satisfaction.
Overview
31
31
years of professional experience
Work History
Senior National Account Manager
Andrews Distributing
01.2023 - 01.2025
- Established clear communication channels between customers and internal teams, ensuring smooth project execution from start to finish.
- Mentored junior account managers, fostering professional growth and improved performance across the team.
- Developed and maintained strong relationships with key decision-makers to ensure continued business growth.
- Maintained a comprehensive understanding of industry trends and market dynamics, ensuring the company remained competitive in a rapidly evolving business landscape.
- Collaborated cross-functionally to resolve customer issues quickly, maintaining high levels of satisfaction and loyalty.
- Streamlined internal processes to improve efficiency, enabling more timely responses to customer inquiries and concerns.
- Analyzed performance metrics regularly, identifying areas for improvement within the national accounts team operations.
- Delivered customized presentations to prospective clients, showcasing the company''s value proposition effectively.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Resolved complex problems to positively impact sales and business direction.
- Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
- Efficiently resolved sales, service and account issues to maximize customer satisfaction.
- Increased market penetration by growing brand awareness.
- Tracked sales data to assess trends and make proactive strategy changes.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
General Sales Manager
Andrews Distributing
10.2017 - 01.2023
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Upheld company policies and implemented standards fairly.
- Enhanced customer satisfaction by delivering personalized service and addressing concerns in a timely manner.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Prepared sales presentations for clients showing success and credibility of products.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Key Account Manager
Andrews Distributing
08.2014 - 10.2017
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
District Sales Manager
Andrews Distributing
06.2008 - 08.2014
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
Account Manager
Andrews Distributing
03.2005 - 06.2008
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Retail Specialist
Andrews Distributing
05.2004 - 03.2005
- Participated in regular training sessions for continuous improvement in retail knowledge and skills.
- Built rapport with clientele through engaging conversations about their needs/preferences which ultimately led to increased loyaltysales.
- Developed strong product knowledge to provide accurate information and expert advice to customers.
- Managed inventory for optimal stock levels and efficient merchandise presentation.
Owner
Aadvantage Limousine Service
10.1993 - 10.2003
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
Business
East Texas State University
Commerce, TXLake Highlands High School
Dallas, TX05-1982
Skills
- Customer engagement
- Presentations
- Relationship building and management
- Revenue growth
- Project planning
- Conflict resolution
- Decision making
- Communication
- Power point
- Excel
Timeline
Senior National Account Manager
Andrews Distributing
01.2023 - 01.2025
General Sales Manager
Andrews Distributing
10.2017 - 01.2023
Key Account Manager
Andrews Distributing
08.2014 - 10.2017
District Sales Manager
Andrews Distributing
06.2008 - 08.2014
Account Manager
Andrews Distributing
03.2005 - 06.2008
Retail Specialist
Andrews Distributing
05.2004 - 03.2005
Owner
Aadvantage Limousine Service
10.1993 - 10.2003
Business
East Texas State University
Lake Highlands High School
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