Mark Becerra
San Antonio,TX
Summary
Positive and lively Cash Control Specialist, with a little over 4 years of experience helping customers solve issues as both a book keeper and a former central checkout manager. As well as, preparing department reports, keeping upmost confidentiality, and ensuring the store funds are balanced. Looking to expand my knowledge and experience and grow as a person.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cash Control Specialist
H-E-B
10.2018 - Current
- Visited sales floor to help with pulls and audits.
- Kept record of store financial transactions and ensured the office/ store funds balanced.
- Researched/ resolved store accounting variances.
- Assist lead cash control with consignment inventories.
- Adheres to company security/ confidentiality guidelines.
- Follows all department SOPs and MSB guidelines in the cash office and Business center.
- Worked both business center and bookkeeping when needed.
- Performed all deposits at the end of the night and ensured that the front end was prepped for the next business day.
- When I started with the company I started off as a cashier part-time and for a while I was pulling doubles and six-day weeks to get my full hours and within 3 months was prompted to full time and the following month was promoted to business center and slowly worked my way to bookkeeping. I was recently titled as Cash Control specialist.
Banking Customer Service Representative
USAA Federal Savings Bank
12.2023 - 02.2024
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
Cashier/Customer service
Walmart
10.2017 - 10.2018
- Check out customers at a quick and orderly manner.
- Offer and try to persuade customers to apply for the Walmart credit card.
- Processed refunds and exchanges for customers.
- Helped managers when need to perform cash pick ups and building tills for the registers.
Education
High School Diploma -
Thomas Jefferson High School
San Antonio, Texas06.2017
Skills
- Financial Management
- Goal-oriented planning
- Quick strategic planner
- Team leadership
- Strong organizational skills
- Quickly adjusting to change
- Effective communication skills
- Effective time management
- Reporting skills
Hobbies and Interests
Bike Riding, Going to the gym, Driving around town or just cruising
Certification
- CNP - Certified Notary Public
Timeline
Banking Customer Service Representative
USAA Federal Savings Bank
12.2023 - 02.2024
Cash Control Specialist
H-E-B
10.2018 - Current
Cashier/Customer service
Walmart
10.2017 - 10.2018
High School Diploma -
Thomas Jefferson High School
Similar Profiles
Osmar RangelOsmar Rangel
Curbie/Shopper at H-E-BCurbie/Shopper at H-E-B
Kiarra JaquezKiarra Jaquez
Merchandiser at H-E-BMerchandiser at H-E-B
Alejandra LugoAlejandra Lugo
Deli Person at H-E-BDeli Person at H-E-B
Lindsey LemenLindsey Lemen
Assistant Service Manager at H-E-BAssistant Service Manager at H-E-B
Collin DoanCollin Doan
Sales Associate at Sams Club DistributionSales Associate at Sams Club Distribution