Mark Beers

Responsible for all workplace services, operations, maintenance, and repair within a regulated manufacturing environment. Supervise and mentor a team of 65 employees in a fast-paced, growth-driven environment. Direct liaison to client, ensuring business objectives are met, while also providing strategic insight for effective growth strategies. Key responsibilities include budgetary control, capital planning, project management, event preparation, space planning, vendor management, and SLA review. Developed and implemented preventive maintenance programs for facility infrastructure components, while inspiring team to deliver a world-class client experience.

Manage and direct activities for the delivery of workplace services, operations and asset planning, maintenance and repair for a portfolio exceeding 5 million sq. ft. Responsibilities also include MSA compliance, adherence to business plan, budgetary control, capital planning and oversight of the daily management and operational activities. Facilitate client reporting through regular business reviews illustrating SLA and KPI performance. Ensure customer focus within all areas of operational activities and delivering an exceptional client experience. Support effective business communication to client on organizational goals, projects, incident management and facility condition. Develop and mentor staff of 50+ to achieve organizational growth, operational excellence, and high staff retention. Champion all diversity and inclusion initiatives while encouraging participation in activities supporting improved health and wellbeing.

Responsible for all workplace services, operations, maintenance and repair within an R&D environment. Supervise and led a team of 25 employees in the pharmaceutical environment to ensure they were aware of all site objectives. Continuously review business support services both soft and hard while implementing improvements to support the ongoing effort to push the boundaries of science. Provided lab support through cell culture management, supply procurement, equipment calibration, and general lab maintenance. Monitored all building systems and lab equipment through select building management systems. Maintained an annual budget of 5 million while providing proper forecasting to ensure fiscal responsibility. Collaborated with client to lead multiple committees focused on safety, environmental sustainability, professional development, and DEI in order to promote a productive and safe work environment. Assisted client in securing Platinum Level TRUE Zero Waste certification supporting the site's environmental sustainability goals. Introduced multiple innovative strategies to enhance the client experience in all areas of the R&D process.

Responsible for the general facility and building infrastructure on Google portfolio exceeding 5 million sq. ft. Directed day-to-day operations for a team of 150 employees by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals. Key responsibilities included budget management, facility audits, project management, asset life-cycle analysis, and vendor management. Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Responsible for Sales, Operations, and Customer Service of the retail business. Mentored and evaluated performance of employees to drive productivity and provide a world class customer experience. Conducted comprehensive facility audits to ensure all assets and equipment were well maintained. Assisted with direct sales training programs to foster growth across multi-channel units driving incremental revenue and profit year after year. Earned multiple district sales awards for championing a variety of vendor product campaigns.

Effectively maintained a leadership role in managing all phases of store and operations performance. This included decisions necessary to create an attractive, profitable retail-selling environment to maximize the company's P&L objectives. Essential functions included responsibility for sales, inventory management, cost containment, and human resource management. Average annual revenue of approximately 150 - 225 million.