Mark Bensen
Ocala,FL
Summary
Results-focused Administrator dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
8
8
years of professional experience
Work History
Dog Walker & Property Manager
Rover.com
06.2016 - Current
- Walked hundreds of four-legged family members, with service agreements that went up to fourteen-month contracts
- Handled dogs of all sizes, Chihuahua to Great Dane
- Made owners comfortable with care by following instructions and meeting dog needs.
- Developed strong personal relationships and trust with dogs through vocal affirmations, petting, and pre-approved treats.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips
Administrative assistant/Receptionist
Alicia Executive Suites/ CARR Manufacturing
06.2015 - 02.2020
- Converted written and electronic drawings of cable assemblies into data for assembly and parts needed to be purchased/ordered
- Managed client relations through email and created excel sheets to track monthly orders per client
- Organized storage and online database to show proper inventory for future orders
- Prioritized customer experience over all else, with return of multiple regulars
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Leasing Assistant
Alicia Executive Suites
06.2015 - 02.2016
- Responded to requests and scheduled appointments for property showings.
- Verified tenant interests and finalized respected contracts.
- Distributed flyers to raise awareness of properties and attract more tenants.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Education
Associates of Fine Arts - Theatre, Food & Nutrition
Saddleback College
Mission Viejo, CA06.2016
Diploma -
Park City High School
Park City, UT06.2014
Skills
- Microsoft Office (Excel, Outlook, PowerPoint, Word)
- iWork (Keynote, Pages, Numbers)
- Public Speaking (10 years of Theatre performances Speech in College)
- Software troubleshooting across multiple company-exclusive programs
- Customer Service (6 years of jobs requiring excellent client and customer relations)
- Teaching and Mentoring (Through both serving and receptionist jobs)
- Property Service Contract Administration
- Staff Meetings
- Leasing and Sales
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 14 staff members.
- Developed Social-Media interaction by introducing accounting software to small businesses.
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
- Documented and re-organized warehouse inventory to reflect available orders.
Timeline
Dog Walker & Property Manager
Rover.com
06.2016 - Current
Administrative assistant/Receptionist
Alicia Executive Suites/ CARR Manufacturing
06.2015 - 02.2020
Leasing Assistant
Alicia Executive Suites
06.2015 - 02.2016
Associates of Fine Arts - Theatre, Food & Nutrition
Saddleback College
Diploma -
Park City High School