Mark Benton
Kennesaw,GA
Summary
Offering strong communication and problem-solving abilities, eager to learn and grow within technical support environment. Brings ability to quickly understand technical systems and apply troubleshooting skills to resolve issues. Ready to use and develop technical acumen and customer service expertise in a help-desk related role.
Overview
2
2
years of professional experience
Work History
Point of Sale Technician
Castle Technology
12.2023 - Current
- Reduced downtime by promptly resolving connectivity and network-related issues in POS systems.
- Optimized system performance through regular updates of POS software, ensuring compatibility with new devices or peripherals as needed.
- Boosted productivity by maintaining an up-to-date inventory of replacement parts for quick repairs or replacements when necessary.
- Expedited issue resolution by maintaining a comprehensive knowledge of POS system specifications and requirements, enabling the quick identification of potential problems or solutions.
- Proven ability to learn quickly and adapt to new situations.
- Collaborated with sales teams to identify prospective clients'' specific needs, tailoring solutions accordingly.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Demonstrated increased knowledge of company products and equipment.
- Improved system efficiency by troubleshooting and repairing POS hardware and software issues.
- Maximized uptime with proactive monitoring of system health indicators such as error logs and performance metrics.
Help Desk Support Intern
WIKA Instrument
05.2024 - 12.2024
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Delivered prompt and accurate technical assistance, resulting in improved user experience.
- Managed inventory of computer equipment, maintaining adequate resources for user needs while controlling costs effectively.
- Trained new employees on help desk procedures and best practices, fostering a well-prepared workforce.
- Monitored network activity for security breaches or potential threats, contributing to a safer digital environment.
- Assisted end-users with software installation and troubleshooting, increasing productivity.
- Stayed current on industry trends and emerging technologies to better serve users'' evolving needs.
- Provided remote support for off-site users, ensuring uninterrupted workflow.
- Conducted regular system maintenance tasks for optimal performance and minimal downtime.
Arcade Technician
Stars And Strikes Family Entertainment Center
02.2024 - 06.2024
- Reduced machine downtime by performing regular maintenance and inspections on all equipment.
- Cleaned, sanitized and maintained high-touch arcade equipment as necessary to keep running according to company standards.
- Managed online and physical software updates for arcade systems spanning eras, supporting aging infrastructure with regular manufacturer updates.
- Implemented preventative maintenance schedules, resulting in fewer unexpected breakdowns and reduced repair costs over time.
- Reported equipment defects to manufacturers, handling warranty claims and coordinating shipping details for expedited product replacement.
- Managed inventory of spare parts, minimizing delays in obtaining necessary components for repairs.
- Supported marketing efforts through participation in promotional events highlighting arcade''s latest game offerings.
- Improved customer satisfaction by providing timely and efficient arcade machine repairs.
- Worked closely alongside front-of-house staff to ensure seamless communication between technical and customer service teams.
- Collaborated with other technicians to troubleshoot complex issues, leading to faster resolutions.
Information Technology Intern
WIKA Instrument
06.2023 - 08.2023
- Installed and configured software and hardware.
- Enhanced system efficiency by troubleshooting and resolving hardware and software issues.
- Implemented data backup procedures, safeguarding essential company information against potential loss or corruption.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Assisted in the migration of legacy systems to modern platforms, reducing operational costs and improving overall functionality.
- . Provided exceptional support during peak times by effectively prioritizing and managing multiple tasks simultaneously, ensuring timely completion of all assignments.
Education
BBA - Management Information Systems
Kennesaw State University
Kennesaw, GA05-2026
Skills
- Security awareness
- Software installation
- Remote support
- Network troubleshooting
- Onboarding
- Application support
- Incident management
- Hardware diagnostics
- Technical support
Timeline
Help Desk Support Intern
WIKA Instrument
05.2024 - 12.2024
Arcade Technician
Stars And Strikes Family Entertainment Center
02.2024 - 06.2024
Point of Sale Technician
Castle Technology
12.2023 - Current
Information Technology Intern
WIKA Instrument
06.2023 - 08.2023
BBA - Management Information Systems
Kennesaw State University
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