Mark Bergman
Rockville,MD
Summary
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
30
30
years of professional experience
Work History
Client Manager
Willis Towers Watson
04.2023 - Current
- Enhanced client satisfaction by effectively addressing concerns and resolving issues in a timely manner.
- Developed strong relationships with clients through regular communication and personalized service for increased loyalty.
- Implemented new processes to streamline workflow and improve overall efficiency within the team.
- Collaborated with cross-functional teams to identify opportunities for growth and expansion of services offered.
Senior Client Services Support
Willis Towers Watson
09.1993 - 04.2023
Billed clients and also collected outstanding insurance premiums.
Posted cash receipts and commissions received from insurance carriers.
Completed account reconciliations.
Worked with different finance companies to finance insurance premiums.
Streamlined internal processes to enhance efficiency, reduce response times, and improve overall client experience.
Worked in Operations in processing mail and other related duties.
Education
No Degree - Business
University of MD
College Park, MDSkills
- Client Services
- Adaptability
- Very detail oriented and can process high volume of work quickly and efficiently
Timeline
Client Manager
Willis Towers Watson
04.2023 - Current
Senior Client Services Support
Willis Towers Watson
09.1993 - 04.2023
No Degree - Business
University of MD