Mark Best
Hurst
Summary
Detail-oriented technician with extensive expertise in bicycle assembly, repair, and maintenance, consistently recognized for delivering exceptional workmanship and fostering customer satisfaction. Strong emphasis on collaboration and adaptability enables seamless operations in fast-paced environments. Committed to staying updated with industry trends and best practices to ensure the highest standards of service. Proven ability to troubleshoot issues efficiently while maintaining positive rapport with clients and team members.
Overview
16
16
years of professional experience
Work History
Bicycle Technician
Sun And Ski Sports
Grapevine, TX
05.2025 - Current
- Diagnosed and repaired mechanical issues on various bicycle models to ensure optimal performance.
- Conducted routine maintenance services, including brake adjustments and tire replacements, enhancing customer safety.
- Trained junior technicians on proper repair techniques and tools usage to improve team efficiency.
- Managed inventory levels of bicycle parts and accessories, ensuring timely availability for repairs and sales.
Inside Sales Manager
Denago E-Bikes / Golabs Inc
Carrollton, Tx
08.2024 - 05.2025
- Ensured proper processing of dealer sales orders, pre-season orders, and backorders to maintain operational efficiency.
- Facilitated dealer relations and service delivery across multiple states, ensuring consistent support and satisfaction.
- Managed technical support inquiries from dealers and consumers, ensuring effective communication and timely solutions across United States and Caribbean.
- Executed comprehensive logistics planning and coordination for brand representation at key industry events such as CABDA Expo, Outerbike, and Electrified Expo.
- Led inside sales team to achieve target revenue through strategic planning and execution.
- Created comprehensive training modules aimed at improving product knowledge and fostering customer engagement among new sales representatives.
Bike Shop Service Coordinator
Sun and Ski Sports
Grapevine, Tx
02.2017 - 08.2024
- Managed customer interactions to create a welcoming environment. Evaluated bikes for repair to determine necessary actions. Oversaw the creation of service tickets for tracking repairs. Coordinated orders for parts to streamline service operations. Supervised incoming deliveries and organized outgoing shipments. Monitored inventory levels to maintain adequate stock. Fostered a clean and organized work area to enhance productivity. Communicated with customers regarding pickup notifications and estimates.
- Ski Shop Technician responsible for checking in ski and snowboard service tickets, completing service tickets in a timely manner, and safe transport of equipment to and from other stores in the area.
- Coordinated service operations to enhance customer satisfaction and streamline processes.
- Managed scheduling and logistics for service appointments, ensuring timely delivery of services.
Service Manager
Cadence Cyclery
McKinney, TX
10.2012 - 02.2017
- Monitored inventory levels, maintained an organized workspace, and communicated with customers regarding product pickups and service estimates.
- Oversaw daily operations, ensuring high-quality service and customer satisfaction.
- Trained and mentored staff in technical repairs and customer service protocols.
- Managed inventory control and ordered parts to maintain optimal stock levels.
- Implemented process improvements, enhancing workflow efficiency in service department.
Sales Associate/ Service Manager
Sun and Ski Sports
Frisco, Tx
07.2010 - 10.2012
- Sales Associate/ Service Manager
- Progressed from Sales Associate to Bike Shop Service Manager within six months, demonstrating rapid career advancement.
- Achieved enhanced sales competencies through impactful training with Mann Group. Gained practical insights from one of the most beneficial seminars attended.
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of current inventory and promotions to provide accurate information.
Education
High School Diploma -
Woodville High School
Woodville, TX05-2003
No Degree - Forensic Psychology
Sam Houston State University
Huntsville, TXSkills
- Commitment to continuous learning
- Strong commitment
- Effectively manage stress in demanding situations
- Sales and upselling
- Expert mechanical knowledge
- Multitasking
Timeline
Bicycle Technician
Sun And Ski Sports
05.2025 - Current
Inside Sales Manager
Denago E-Bikes / Golabs Inc
08.2024 - 05.2025
Bike Shop Service Coordinator
Sun and Ski Sports
02.2017 - 08.2024
Service Manager
Cadence Cyclery
10.2012 - 02.2017
Sales Associate/ Service Manager
Sun and Ski Sports
07.2010 - 10.2012
High School Diploma -
Woodville High School
No Degree - Forensic Psychology
Sam Houston State University