Mark Beyer
Winnemucca,NV
Summary
Proven to excel in troubleshooting and maintenance, I leveraged my technical aptitude and exceptional customer service skills at O'Reilly's Auto Parts as well as AJ's Auto Service to significantly enhance vehicle reliability and client satisfaction. My proactive approach in inventory management and repairs knowledge consistently drove positive outcomes, achieving and often surpassing sales and service targets. Organized customer service with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
19
19
years of professional experience
Work History
Mechanic
Azzarrello's Ready Mix Concrete
10.2023 - 04.2024
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Wholesale Sales Representative
O'Reilly Auto Parts
07.2020 - 10.2023
- Provided superior service to customers by quickly responding to requests, suggestions and concerns.
- Managed a diverse portfolio of accounts, consistently meeting or exceeding sales targets while maintaining high levels of customer satisfaction.
- Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
- Handled administrative aspects of sales by completing customer contracts and warranties, maintaining store inventory and accepting and processing customer payments.
- Managed prospective leads and existing accounts to accurately forecast revenue and develop long-term business partnerships.
- Provided ongoing support to existing clients, addressing any issues or concerns promptly to maintain positive business relationships.
Assistant Shop Manager
AJ's Auto Service
04.2013 - 03.2020
- Boosted employee morale by fostering a positive work environment that encouraged open communication and teamwork.
- Improved customer satisfaction by addressing and resolving customer concerns promptly and professionally.
- Provided exceptional customer service by actively listening to client needs and offering appropriate solutions.
- Managed daily operations for efficient shop functioning, including staff scheduling, inventory management, and cash handling.
- Managed inventory control, cash control, and store opening and closing procedures.
Wholesale Sales Representative
Ford Country
04.2005 - 04.2013
- Managed a diverse portfolio of accounts, consistently meeting or exceeding sales targets while maintaining high levels of customer satisfaction.
- Provided superior service to customers by quickly responding to requests, suggestions and concerns.
- Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
- Provided ongoing support to existing clients, addressing any issues or concerns promptly to maintain positive business relationships.
- Consistently met quarterly sales quotas by diligently prospecting new business opportunities while maintaining strong relationships with current clients.
Education
High School Diploma -
Chaparral High School
06.2002
Skills
- Troubleshooting skills
- Maintenance and repairs
- Hand and power tools
- Troubleshooting
- Brake Systems
- Vehicle inspections
- Repairs knowledge
- Documentation And Reporting
- Inventory Management
- Work Order Management
- Technical aptitude
- Price Quoting
Timeline
Mechanic
Azzarrello's Ready Mix Concrete
10.2023 - 04.2024
Wholesale Sales Representative
O'Reilly Auto Parts
07.2020 - 10.2023
Assistant Shop Manager
AJ's Auto Service
04.2013 - 03.2020
Wholesale Sales Representative
Ford Country
04.2005 - 04.2013
High School Diploma -
Chaparral High School