Mark Billingslea
Chicago,IL
Summary
Dynamic Store Manager with proven expertise at Lids in enhancing customer relations and team leadership. Skilled in inventory control and problem-solving, I successfully mentored staff, driving sales and fostering a positive shopping environment. Committed to delivering exceptional service while maintaining operational excellence and compliance with company standards.
Overview
16
16
years of professional experience
Work History
Store Manager
Lids
05.2017 - 09.2021
- Oversaw daily operations to maintain smooth store functionality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Resolved customer complaints swiftly and professionally.
- Supervised store staff effectively in a dynamic setting through proactive communication and positive reinforcement.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Sales Associate
Petsmart
01.2008 - 10.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Processed cash transactions adhering to company policies while maintaining precision.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Human Resources Secretary Assistant
Quaker Oats
03.2006 - 09.2008
- Assisted with the performance review cycle annually, enabling just evaluations and timely communication of feedback.
- Facilitated communication among staff members by organizing regular meetings and distributing relevant information.
- Collaborated with payroll department to ensure accurate compensation data entry for all employees.
- Provided administrative support to HR leadership, enabling them to focus on strategic business objectives.
- Maintained up-to-date knowledge of employment laws and regulations, ensuring company-wide compliance.
- Managed confidential personnel files, ensuring accurate record keeping and compliance with regulations.
- Maintained an organized filing system for easy retrieval of employee records during internal audits or external inspections.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Organized new employee orientation schedules for new hires.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Proficiency in PeopleSoft, Microsoft Word, Excel, and PowerPoint.
Sales Associate
Footlocker
03.2006 - 06.2008
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Diploma - Radio TV/Economics
Percy L Julian
Chicago, IL06.2008
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
- Friendly and positive
Languages
Spanish
Elementary
Timeline
Store Manager
Lids
05.2017 - 09.2021
Sales Associate
Petsmart
01.2008 - 10.2010
Human Resources Secretary Assistant
Quaker Oats
03.2006 - 09.2008
Sales Associate
Footlocker
03.2006 - 06.2008
Diploma - Radio TV/Economics
Percy L Julian
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