- Learning new cooking techniques and expanding my culinary skills
- I enjoy cooking for friends and family gatherings
- Team Sports
- Passionate about balancing physical health with mental and emotional wellness
- Gardening
- Playing Sports
Mark Blanton
Independence,MO
Summary
Qualified Guest Relations and Human Resources Manager with robust background in hospitality. Demonstrated skills in customer service and management of difficult situations.
Hardworking and passionate job seeker with strong organizational skills, eager to secure a guest relations or human resources position. Ready to help team achieve company goals.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Bartender
Tom's Travelers
05.2016 - Current
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Client Relations Specialist
Allstate
11.2018 - 07.2025
- Established rapport with potential customers during sales calls, leading to increased conversion rates from prospects into active clients.
- Logged call information and solutions provided into internal database.
- Consistently met or exceeded performance metrics by prioritizing tasks effectively and maintaining a strong focus on achieving results.
- Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved complex client issues through diligent research and collaboration with internal resources.
Bartender Shift Manager
The Peanut
07.2014 - 11.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
Bartender
54th Street Grill & Bar
10.2004 - 11.2018
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
Bartender
Shark Bar
08.2008 - 04.2014
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Referee
Kansas City Parochial League
08.2002 - 08.2006
- Promoted good sportsmanship among players.
- Utilized strong decision-making skills under pressure, contributing to the overall quality of each competition.
- Navigated difficult situations using effective communication and explanation of game rules.
- Kept track of time and scores during games
Guest Relations Supervisor
Cedar Fair
05.1999 - 11.2005
- Monitored guest feedback closely, identifying trends and opportunities for improvement within the department.
- Elevated overall guest experience through proactive problem-solving measures designed to prevent recurring issues from arising in the future.
- Streamlined check-in and check-out processes for improved efficiency and reduced waiting times for guests.
- Enhanced guest satisfaction by efficiently resolving issues and addressing complaints in a timely manner.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Education
Associate of Arts - Human Resources Management
Metropolitan Community College
Kansas City, MOSkills
- Strong multitasking
- Responsible alcohol service
- Handling difficult customers
- Point of sale systems
- Highly reliable
- Team player attitude
- Patience and tolerance
Accomplishments
BSA Eagle Scout Award Recipient
Volunteer basketball and volleyball coach for the Kansas City Parochial League
Certification
- Property and Casualty insurance license valid in Missouri and Kansas through 2/28/27
Interests
Timeline
Client Relations Specialist
Allstate
11.2018 - 07.2025
Bartender
Tom's Travelers
05.2016 - Current
Bartender Shift Manager
The Peanut
07.2014 - 11.2018
Bartender
Shark Bar
08.2008 - 04.2014
Bartender
54th Street Grill & Bar
10.2004 - 11.2018
Referee
Kansas City Parochial League
08.2002 - 08.2006
Guest Relations Supervisor
Cedar Fair
05.1999 - 11.2005
Associate of Arts - Human Resources Management
Metropolitan Community College