I am a dedicated and experienced Facilities Operations and Warehouse Management professional. Over the years I have worked a variety of leadership positions, in several industries, providing me a rich, in depth understanding of all things business. Supply chain, marketing, warehousing, product management and customer service have been my focus since I started working at the age of 14. As a small business owner, I know how customers need to be treated; with respect and honesty. My core trait is integrity. That's what I've built my reputation on. Ultimately it all comes down to how you treat people and your team; putting them first and creating a culture of trust and understanding that will create the foundation that defines your business.
Overview
15
15
years of professional experience
Work History
Facilities Manager
United Beauty Supply Hair & Wigs
12.2023 - Current
Responded to building emergencies and managed repairs.
Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
Oversaw facility renovations, ensuring ADA compliance and adherence to local building codes.
Reduced energy consumption through regular audits and implementation of energy-saving initiatives.
Warehouse Director
United Beauty Supply Hair & Wigs
07.2019 - 12.2023
Fostered a culture of continuous improvement within the organization by sharing best practices across departments.
Optimized warehouse space utilization, resulting in increased storage capacity and reduced overhead expenses.
Oversaw a team of warehouse staff members, providing guidance, support, and motivation for peak performance.
Implemented safety protocols to ensure a secure work environment, leading to decreased workplace accidents.
Checked physical inventory through regular cycle counts and conducted full audits to trace and correct discrepancies.
Conducted regular audits of warehouse operations to identify areas for improvement and implement corrective actions promptly.
Make ready, design and implement efficient work flow for our new distribution center
Supply Chain Director
Premier Builders Guild/Desert Son Musical Instruments
02.2016 - 07.2019
Direct production staff and QA/Planning manager to facilitate production demand
Perform all procurement functions - Vendor sourcing, pricing, terms, lead time, quality requirements and contracts
Negotiate shipping rates with carriers which resulted in significant cost savings for the company
Responsible for managing all trade requirements for CITES certification (USDA/US Fish & Wildlife)
MRP - ROP with Min/Max levels with Lean JIT consideration
Managed vendor relations including all meetings, facility visits and trade show appointments
Created a smart part numbering scheme for finished goods with product hierarchies which resulted in enhanced reporting
Install BOM's in ERP (QuickBooks) with quarterly audits to ensure accuracy
Designed and sourced gig bags, t-shirts, and other accessories for the Fano brand
Standardize material descriptions for improved reporting and constant terminology
Investigate and acquire possible second and third source vendors for crucial components
Analyze and determine distributor, dealer, and consumer pricing based on required margins and perceived value
Created standardized service parts packaging for all sellable parts with online sales consideration
Oversee physical inventory quarterly and request audits weekly with effective collaborations with warehouse team members
Identify reverse logistics opportunities - Sell scrap or obsolete materials, when possible, to recoup percentage of item cost
Items are then offered for sale to dealers, distributors, vendors or to consumers when applicable
Manage the NAMM Show from coordination to setup and ensuring customer participation
Responsible for creating, marketing and maintaining the www.fanoguitars.com website and storefront
Evaluated emerging trends in supply chain technology, incorporating relevant innovations into organizational processes for enhanced efficiency.
Conducted thorough market research to identify potential new vendors, leading to an expanded supplier base offering competitive pricing options.
Global Parts Manager
Fender Musical Instruments Corporation
05.2014 - 02.2016
(Employed at Fender Musical Instruments from January 1994 to February 2016)
Management of inside sales representatives
Create processes/standards for all service and warranty parts (12 different brands)
Rearranged parts department to better serve changing trends and keep workspaces organized.
Work closely with R&D, Marketing, Customer Service, Sales, Supply Chain, International Offices, Domestic/International distribution center, and suppliers
Create solutions for End-of-Life parts (EOL) and New Product Launch (NPL), product introduction to ensure parts are available prior to product launch
Vendor relations, MOQ, parts quality review, material packaging and packaging design
Parts list creation and Service Document approval (all products/product lines)
All the responsibilities listed under 'Parts Manager' above and below
E-Commerce Merchant/Global Parts Manager
Fender Musical Instruments Corporation
01.2011 - 05.2014
Collaborated with Fender on the online custom instrument 'configurator' and managed MLB limited edition Stratocasters portion of www.fender.com
Assisted in creating the look, feel and content for Fender's new e-commerce initiative
Created a competitive analysis on popular lifestyle brands to determine the best possible functionality for Fender's website
Cross functional collaboration with a team of photographers to create photo styling guides for required and consistent PDP imagery
Develop Fender branded packaged parts for Fender.com's new online store rollout
Consult other digital employees/departments to help them understand musician/instrument terminology and lifestyle (copywriter, UX, photography, and video)
Work with the web design team to determine all page layouts- product display, home, navigation, seasonal product pages and overall web content
Investigate competitive online retailers regarding shipping, product presentation, freight cost, finance options, and other ecommerce attributes
Assist SEO specialists with keywords & Google AdWords.
Master Data/Global Parts Manager
Fender Musical Instruments Corporation
05.2009 - 01.2011
Managed 4 team members - Master data / parts purchasing & planning clerks (continued parts responsibilities, less sales team)
Oversee all SAP material data for ALL FMIC product lines, products and parts
Develop policies and procedures for material data
MRP, Material Status (X-Chain/D-Chain), Vendor, Purchasing/Planning data in SAP
Worked with product managers and offshore OEM's on requirements parts for new products (NPL)
Created parts lists for ALL offshore finished goods.
Education
Music
Brookhaven College
Dallas, TX
Stringed Instrument Construction
Roberto-Venn School of Luthiery
Phoenix, AZ
12.1980
High School Diploma -
Newman Smith High School
Carrollton, TX
05.1980
Skills
Building Maintenance
Technical knowledge
Leadership and supervision
Decision-Making
Organizational Skills
Project Management
Team Leadership
Problem-Solving
Time Management
Multitasking
Excellent Communication
Problem-solving aptitude
MAJOR ACCOMPLISHMENTS
As Warehouse Director for United Beauty Supply, I designed our 18,000 sq. ft. warehouse layout, and increased product transfers by 60% which contributed to the overall YTD growth for UBS of 37%.
Created a process within our POS system (Lightspeed) to enhance inventory management, allowing for bin and aisle locations.
Oversee the renovation for all UBS retail locations, including contractors, display assembly and placement, and systems enhancements
As Chief Operating Officer for Desert Son Musical Instruments, I directed the entire organization, manufacturing, supply chain, and HR. Championing DSMI's vision, goals, and culture.
At Desert Son Musical Instruments, I was the lead designer for the Fano JM4 Bass, Fano's best selling 4-string instrument.
As Supply Chain Director for Premier Builders Guild/Desert Son Musical Instruments, I was responsible for reducing finished good material cost by over 30%, within 7 months, while maintaining quality and improving margins.
As the Parts Department Manager at Fender Musical Instruments Corporation, I generated $41,000 in 1.5 months from potential scrap items. Also, was responsible for reduced backorders over a 6-month period from 71,000 units to under 7,500 which resulted in faster delivery time, better inventory management and service/sales coverage.
As Product Manager at Fender Musical Instruments Corporation, I developed the accessory area layout, accessory sales programs and incentives that contributed to the success of the 2002 Summer NAMM Show.
Educationcertifications
Certification; 2021, OSHA 30 General Compliance
Certification; 2008, Certified Master Gunsmith; Phoenix State University
Certification; 2018, Lean Six-Sigma Green Belt, SSGI (Certificate# 11870522)
Certification; 2008, SBA Small Business Certification
Certification; 2008, DuraCoat Certified Refinisher; firearm and accessory refinishing
Roberto-Ven School of Luthiery; 1980 stringed instrument construction
Timeline
Facilities Manager
United Beauty Supply Hair & Wigs
12.2023 - Current
Warehouse Director
United Beauty Supply Hair & Wigs
07.2019 - 12.2023
Supply Chain Director
Premier Builders Guild/Desert Son Musical Instruments
02.2016 - 07.2019
Global Parts Manager
Fender Musical Instruments Corporation
05.2014 - 02.2016
E-Commerce Merchant/Global Parts Manager
Fender Musical Instruments Corporation
01.2011 - 05.2014
Master Data/Global Parts Manager
Fender Musical Instruments Corporation
05.2009 - 01.2011
Music
Brookhaven College
Stringed Instrument Construction
Roberto-Venn School of Luthiery
High School Diploma -
Newman Smith High School
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