Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Bober

Rockland,ME

Summary

Experienced professional with a vast variety of experience in different fields, enables me to adapt to different scenarios and issues with relative ease. Strongly believe in taking care of the customer and making their experience the best it can be. Underpromise and overdeliver and make the customer feel important and special is really the only way to do business, no matter what business you happen to be in. Own mistakes when made, and fix them without hesitation or excuses.

Overview

34
34
years of professional experience

Work History

Managed Repair Representative

Progressive Insurance
Rockland , ME
09.2024 - Current
  • Responsible for managing the property damage component of claims using discretion and independent judgement
  • Investigated and determined insurance policy coverage
  • Worked independently to manage the vehicle damage process including but not limited to: estimation of damages, ensuring estimates are accurate, negotiated with repair facilities and vehicle owners
  • Evaluated Vehicle Repairability and/or total loss vehicle status
  • Completed Vehicle Valuations
  • Management of Rental Cars for vehicle owners during the repair process
  • Assessed all aspects of a claim holistically in order to make the most accurate and fair decisions consistent with customer service values and existing company policies
  • Thoroughly document claim files with all relevant and or pertinent information
  • Assist customers through the repair process providing whatever assistance and/or reassurance needed to ensure a positive customer experience

Owner

On The Mark Computers & Electronics
Rockland, ME
08.2018 - Current
  • Troubleshoot and provide affordable repair solutions for computers and electronics
  • Software and Hardware installation/upgrades

Independent Vehicle Damage Appraiser

Self-T&M Appraisal
Rockland, ME
10.2009 - 08.2018
  • Conducted Field Inspections of Damaged Automobiles, Semi Tractor-Trailers, RV's, Motorcycles and other types of vehicles.
  • Complete damage assessment and repair estimates
  • Assess total loss/writeoff units
  • Assist customers throughout the inspection and repair process as needed.

Sr. Material Damage Appraiser

Bristol West Insurance Group
Omaha, NE
08.2008 - 10.2009
  • Perform field inspections of collision and other type damage on vehicles.
  • Negotiate damages with shop and obtain agreed pricing.
  • Draft authority to pay claims on the spot
  • Provided exceptional service to vehicle owners
  • Rated #1 Appraiser in the Mountain Region less than six months after hire
  • Helped revise claims processes for better results and effiency
  • Rated best in group for customer service and efficiency by management.

Assistant Body Shop Manager

Inter-tech Collision Center
Omaha, NE
03.2007 - 07.2008
  • Assisted in the day-to-day operations of a body shop, including scheduling appointments and managing staff.
  • Monitored and evaluated employee performance, providing feedback and disciplinary action when necessary.
  • Provided guidance and support to technicians on safety protocols and repair procedures.
  • Conducted regular meetings with staff members to discuss progress, goals, issues.
  • Ensured that all customer vehicles were serviced in a timely manner according to manufacturer standards.
  • Maintained records of repairs, parts orders, invoices, warranties. for each vehicle serviced.
  • Developed strategies for increasing efficiency and reducing costs within the body shop.
  • Managed inventory levels of supplies such as paint, tools and equipment.
  • Collaborated with insurance companies regarding claims processing and payment schedules for customers' repairs.
  • Served as a liaison between customers and technicians throughout the repair process ensuring customer expectations were met or exceeded.
  • Adhered to industry standards for quality assurance and maintained compliance with local laws and regulations governing automotive repair shops.
  • Prepared detailed estimates for labor hours required for various types of repairs based on technician experience level.
  • Analyzed financial statements regularly in order to identify areas of improvement within the body shop.
  • Performed inspections on completed work prior to releasing vehicles back to customers.
  • Directly responsible for increasing sales & production volume from $1.2 Million yearly sales to $2.1 Million per year, setting sales records for quality, productivity & efficiency

Independent Vehicle Damage Appraiser

Self-T&M Appraisal
Omaha, NE
06.2004 - 03.2007
  • See T&M Appraisal listed above for job description

Vehicle & Heavy Equipment Appraiser

Crawford & Company
Omaha, NE
03.2003 - 03.2007
  • See T&M Appraisal above for job duties

Vehicle Damage Estimator

Silver Hammer Carstar
Omaha, NE
02.2002 - 03.2003
  • Assist walk in customers with damage estimates
  • Sell shop to customer and secure repair jobs/opportunities for shop
  • Follow through with customers with vehicles in shop on progress, delays, expected completion, etc as needed
  • Maintain high level of customer satisfaction with service and repairs
  • Quality check repair work prior to delivery to customer
  • Other duties as needed

Body Shop Parts Manager

Schrier Ford
Omaha, NE
05.2000 - 02.2002
  • Maintained accurate inventory records and reordered parts as needed.
  • Monitored stock levels, identified discrepancies, and resolved issues in a timely manner.
  • Assisted technicians in locating hard-to-find parts by researching alternative sources of supply.
  • Created purchase orders for purchased materials and tracked delivery status.
  • Evaluated returned items for warranty claims or exchange opportunities.
  • Ensured warehouse was organized and stocked according to established standards.
  • Coordinated ordering activities with suppliers to ensure availability of required products at competitive prices.
  • Managed the receipting, stocking, and picking process for incoming orders from technicians.
  • Organized and updated schedules to optimize coverage for expected customer demands.

VAL Courier

Pony Express Courier Corp
Omaha, NE
10.1997 - 09.1999
  • Delivered items to residential addresses within specified time frames.
  • Provided excellent customer service by answering questions about delivery status.
  • Assessed size, weight, and special handling requirements of each package.
  • Ensured compliance with federal regulations governing transportation of hazardous materials.
  • Operated pallet jacks to move large parcels across warehouses and facilities.
  • Verified accuracy of shipping documents such as manifests, bills of lading, invoices.
  • Adhered to traffic laws while operating vehicle according to regulations.
  • Checked and secured package loads before deliveries.
  • Coordinated parcel delivery using strong time management skills.
  • Sorted shipments and scheduled routes for extreme efficiency and enhanced customer service

Body Shop Manager/ Assistant Manager

HP Smith Ford
Omaha, NE
08.1991 - 09.1997
  • Performed all daily management duties as needing, including but not limited to: Warranty Claims handling, submission & preparation, assisted walk in and phone customers, provided estimates to vehicle owners, insurance companies and other parties as needed. Sell customer on using shop for repairs. Managed staff of 7 including 4 technicians, 2 painters, and detail staff.
  • Responsible for all parts procurement
  • Responsible for all sublet work
  • Technician payroll
  • Repair order & estimate reconciliation & invoicing
  • Negotiation with insurance carriers and appropriate staff
  • Managed and directed shop workflow & progress
  • Daily meetings with staff
  • Account collections/receivables
  • Cashiering
  • Assist technicians in any way possible to keep morale and productivity high
  • Anything else as needed
  • Achieved multiple sales records
  • 92% accounts receivable maintained under 30 days rate (insurance payments for completed repairs)
  • Achieved and maintained very high customer satisfied & repeat customer rate

Education

High School Diploma -

Omaha South High School
Omaha, NE
05-1987

Skills

  • Solid Work Ethic
  • Able to Work Independently
  • Require little to no supervision
  • Skilled in dealing with difficult customers
  • Works efficiently
  • Always looks for process improvement
  • Strong organizational skills
  • Love helping people get the answers and help they need
  • Solution orientated
  • Customer satisfaction driven
  • "Do it right the first time" mentality

Timeline

Managed Repair Representative

Progressive Insurance
09.2024 - Current

Owner

On The Mark Computers & Electronics
08.2018 - Current

Independent Vehicle Damage Appraiser

Self-T&M Appraisal
10.2009 - 08.2018

Sr. Material Damage Appraiser

Bristol West Insurance Group
08.2008 - 10.2009

Assistant Body Shop Manager

Inter-tech Collision Center
03.2007 - 07.2008

Independent Vehicle Damage Appraiser

Self-T&M Appraisal
06.2004 - 03.2007

Vehicle & Heavy Equipment Appraiser

Crawford & Company
03.2003 - 03.2007

Vehicle Damage Estimator

Silver Hammer Carstar
02.2002 - 03.2003

Body Shop Parts Manager

Schrier Ford
05.2000 - 02.2002

VAL Courier

Pony Express Courier Corp
10.1997 - 09.1999

Body Shop Manager/ Assistant Manager

HP Smith Ford
08.1991 - 09.1997

High School Diploma -

Omaha South High School

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Mark Bober