Mark Bodiford
Pensacola,FL
Summary
Dynamic hotel management professional with a proven track record at Gulf Breeze Hotel Group, excelling in customer experience management and employee training. Enhanced guest satisfaction through innovative service initiatives and strategic decision-making, achieving consistently high ratings. Skilled in budget management and fostering a collaborative work culture to drive operational excellence.
Overview
21
21
years of professional experience
Work History
Hotel Manager
Gulf Breeze Hotel Group
07.2008 - 11.2024
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
Director of Operations
Portofino Island Resort
05.2006 - 06.2008
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Established and monitored quality assurance standards to achieve operational excellence.
Assistant Hotel Manager
Highpointe Properties
10.2003 - 05.2006
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Monitored online reviews and ratings from guests, implementing changes as necessary to address concerns or capitalize on positive feedback.
- Facilitated open lines of communication between staff members across various departments for smooth collaboration.
- Optimized room inventory management, maximizing occupancy rates while minimizing overbooking incidents.
- Streamlined front desk operations for improved efficiency and enhanced guest experiences.
- Fostered a welcoming atmosphere for guests by cultivating a culture of exceptional service among staff members.
Education
Certificate of Management Training - Hospitality Management
Hilton Management Training
Destin, FLBusiness Administration And Management
Coastal Alabama Community College
Monroeville AL.Skills
- Skilled in addressing guest concerns
- Customer experience management
- Customer relationship management
- Cash management
- Shift management
- Employee training
- Quality control
- Reservation coordination
- Food service management
- Strategic marketing planning
- Community engagement
- Property management software
- Vendor relationship management
- Event planning expertise
- Customer engagement
- Strategic decision-making
- Lodging operations
- Performing thorough room evaluations
- Customer service expertise
- Food service management
- Budget management
- Financial processing expertise
- Vendor negotiation
Timeline
Hotel Manager
Gulf Breeze Hotel Group
07.2008 - 11.2024
Director of Operations
Portofino Island Resort
05.2006 - 06.2008
Assistant Hotel Manager
Highpointe Properties
10.2003 - 05.2006
Certificate of Management Training - Hospitality Management
Hilton Management Training
Business Administration And Management
Coastal Alabama Community College
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